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david290
Beginner
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Message 1 of 9

speed drops after 10pm

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hi all. only had bt for 3 weeks and on the whole im quite happy 9mb download , 0.88 upload  but at about 10pm everynight my speed drops to around 1mb making online gaming or streaming almost impossible. any ideas or help would be great.

 

9mb download                                                                      1.3mb download

line state                     connected

connection time            9days

downstream                 10827kbps

upstream                     1048kbps

 

asdl settings

 

VPI/VCI                        0/38                                                    0/38

TYPE                            PPPoA                                                  PPPoA

MODULATION               G.992.5                                                G.992.5

LATENCY                      Fast                                                     Fast

NOISE MARGIN             0.7 db  /  4.8 db                                    1.0 db  /  0.0 db

LINE ATTENUATION      33.0 db  /  17.4 db                                -1.2 db  /  4.8 db

OUTPUT POWER           20.8 dbm  /  12.0 dbm                            33.0 dbm  /  17.4 dbm

FEC                              0 / 0                                                    0 / 0

CRC                             12755301 / 15966                                 11366721 / 15388

LOSS OF FRAMING        0 / 0                                                     0 / 0

LOSS OF SIGNAL           0 / 0                                                     0 / 0

LOSS OF POWER           0 / 0                                                     0 / 0

LOSS OF LINK               0                                                          0

HEC ERRORS                 91704911 / 12177                                  75085114 / 11731

ERROR SECONDS           0 / 14938                                              0 / 14369

 

im not very technical and dont really know what any of this means but i hope someone can shine a bit of light on it and maybe sort it out.  THANKS .

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: speed drops after 10pm

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your connection speed is 10.8mb but your noise margin is very low as normal is 6db (possibly 3db for you) and your errors crc/hec are very high which together will cause a problem with your download speed particularly at night when the lines are busy

 

are you connected to the test or master socket?  do you have other sockets apart from the master?

 

try quiet line test  dial 17070 option 2 should hear nothing and best with cordeed phone   if cordless then dull hum normal



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david290
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Message 3 of 9

Re: speed drops after 10pm

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Im connected to the master point but its an old type (1 piece rather than the 2 part type)

i have 1 wired in extension upstairs.

tried the quiet line test and its completly quiet

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: speed drops after 10pm

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can you check to see if bellwire connected to terminal 3 and if so remove from both sockets as it is a known cause of noise problems

bellwire removal



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david290
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Message 5 of 9

Re: speed drops after 10pm

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ive just removed all wires bar those to 2 and 5 and my noise margin has gone up to  3.3db / 5.3db  hopefully that will have made a big difference.  i ll keep checking tonight and see what happens around 10pm.  Thanks for your help , i ll let you know if its worked

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Distinguished Sage
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Message 6 of 9

Re: speed drops after 10pm

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just post back tomorrow with your new stats and hopefully will help tonight at 10pm



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david290
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Message 7 of 9

Re: speed drops after 10pm

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Good news   ive had a constant 11.5mb download and 1 mb upload for the last 2 days, noise margin is around 3.7db / 5.1db. No disconnections or slow downs after 10pm.

Disconnecting the ringer wires seems to have done the trick.

 

Many thanks for your help

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Distinguished Sage
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Message 8 of 9

Re: speed drops after 10pm

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glad that has improved your connection the bell wire causes a lot of problems
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Message 9 of 9

Re: speed drops after 10pm

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happy removing the bellwire appears to have solved your problem



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