hi all. only had bt for 3 weeks and on the whole im quite happy 9mb download , 0.88 upload but at about 10pm everynight my speed drops to around 1mb making online gaming or streaming almost impossible. any ideas or help would be great.
9mb download 1.3mb download
line state connected
connection time 9days
VPI/VCI 0/38 0/38
TYPE PPPoA PPPoA
MODULATION G.992.5 G.992.5
LATENCY Fast Fast
NOISE MARGIN 0.7 db / 4.8 db 1.0 db / 0.0 db
LINE ATTENUATION 33.0 db / 17.4 db -1.2 db / 4.8 db
OUTPUT POWER 20.8 dbm / 12.0 dbm 33.0 dbm / 17.4 dbm
FEC 0 / 0 0 / 0
CRC 12755301 / 15966 11366721 / 15388
LOSS OF FRAMING 0 / 0 0 / 0
LOSS OF SIGNAL 0 / 0 0 / 0
LOSS OF POWER 0 / 0 0 / 0
LOSS OF LINK 0 0
HEC ERRORS 91704911 / 12177 75085114 / 11731
ERROR SECONDS 0 / 14938 0 / 14369
im not very technical and dont really know what any of this means but i hope someone can shine a bit of light on it and maybe sort it out. THANKS .
Solved! Go to Solution.
your connection speed is 10.8mb but your noise margin is very low as normal is 6db (possibly 3db for you) and your errors crc/hec are very high which together will cause a problem with your download speed particularly at night when the lines are busy
are you connected to the test or master socket? do you have other sockets apart from the master?
try quiet line test dial 17070 option 2 should hear nothing and best with cordeed phone if cordless then dull hum normal
Im connected to the master point but its an old type (1 piece rather than the 2 part type)
i have 1 wired in extension upstairs.
tried the quiet line test and its completly quiet
can you check to see if bellwire connected to terminal 3 and if so remove from both sockets as it is a known cause of noise problems
ive just removed all wires bar those to 2 and 5 and my noise margin has gone up to 3.3db / 5.3db hopefully that will have made a big difference. i ll keep checking tonight and see what happens around 10pm. Thanks for your help , i ll let you know if its worked
just post back tomorrow with your new stats and hopefully will help tonight at 10pm
Good news ive had a constant 11.5mb download and 1 mb upload for the last 2 days, noise margin is around 3.7db / 5.1db. No disconnections or slow downs after 10pm.
Disconnecting the ringer wires seems to have done the trick.
Many thanks for your help
happy removing the bellwire appears to have solved your problem