stuck in a password reset loop!

[rhami1997]

Hello,

I'm trying to recover an old email address from when I was younger. I managed to reset the password to regain access, and waited 5 minutes (the page told me to wait at least 2 for the password change to go through the system). However, whenever I try to log in now, it keeps sending me through a loop of trying to change my password! I'm not logged in on any other devices; I just want access to this email so I can recover old accounts...

Any guidance would be greatly appreciated.

[Andy_N]

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@rhami1997 wrote:

Hello,

I'm trying to recover an old email address from when I was younger. I managed to reset the password to regain access, and waited 5 minutes (the page told me to wait at least 2 for the password change to go through the system). However, whenever I try to log in now, it keeps sending me through a loop of trying to change my password! I'm not logged in on any other devices; I just want access to this email so I can recover old accounts...

Any guidance would be greatly appreciated.

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Hi, welcome to the forums.

Do you know roughly how long ago you accessed the email account?

How are you logging in?

Try these couple of methods :-

https://mail.yahoo.com (this is for an address that' still with BTYahoo).

or

https://signin1.bt.com/login/emailloginform

The password reset link is :-

https://register.btinternet.com/cgi-bin/chpasswdsso

which might need doing again. This time wait at least 15 minutes before trying access again.

[gg30340]

If you have not accessed the email account in the last 90 days it has possibly been deleted and you will not be able to access it.

http://bt.custhelp.com/app/answers/detail/a_id/44499/~/why-has-my-bt-email-address-been-suspended-or...

[rhami1997]

Hello,

Thanks for your replies. It has definitely been over 90 days since I last used that email. However, when I try to make a new account with the same address as the old one, it still tells me that the account already exists. Do you know how I can reactivate it?

Edit: Also, when I try to log in to Yahoo with the email address it says it isn't recognised, so I know someone else hasn't taken the email or anything.

[licquorice]

The addresses get deleted but don't become re-usable I'm afraid, hence the error message that it already exists.

[rhami1997 · Accepted solution]

I've just spoken to a live chat employee and it seems the account is gone forever and can't be remade. That sucks. 😞

[Jkseddon]

BT delete accounts and emails without any warning. Same thing happened to me. Said I hadn't used my account in 90day. Which was Absolute rubbish. They they said it's because I'm not paying £5 a month, or some guff.