BT Infinity Broadband fine yesterday (Saturday). This morning download speeds at 1Mb, upload around 15Mb. Normal download is 70Mb or so. Can't see anything on BT service status about this.
Rebooted everything at this end and testing only connected to router with one PC - everything else disconnected. Can't see how it can't be BT problem.
Any help or advice gratefully recieved... even how to report it to BT!!
It could be an external line fault causing the problem or a fault on your internal cabling.
Can I suggest that you try plugging the router direct intothe test point of your main socket?
Run a speed test from your PC that is hard wired into your router
In order to rule out the Homehub3 as potentially being the device responsible for your speed loss, you can connect the fibre modem directly to the PC and try some more speedtests. To do that follow these steps:
Step 1: Remove the homehub from the fibre modem cable
Step2: Connect your pc/laptop to the fibre modem via the cable instead
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username firstname.lastname@example.org and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.
Thanks Ray - I don't believe I have a fibre modem.... the service comes in on copper.
Presumably your advice will still work though?
Yes, I meant the Openreach modem
Made the connexion as you suggested.. and it appears faster but inconsistent. Put it back through the HH and speed once again down below 1Mb. Is it possible that HH is bust?