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Aspiring Contributor
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Message 1 of 22

sudden very slow speed on Tottington exchange (01204)

BT Infinity Broadband fine yesterday (Saturday).  This morning download speeds at 1Mb, upload around 15Mb.  Normal download is 70Mb or so.  Can't see anything on BT service status about this. 

 

Rebooted everything at this end and testing only connected to router with one PC - everything else disconnected.  Can't see how it can't be BT problem.

 

Any help or advice gratefully recieved... even how to report it to BT!!

 

Thanks

 

Mike

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Distinguished Guru
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Message 2 of 22

Re: sudden very slow speed on Tottington exchange (01204)

Hi

It could be an external line fault causing the problem or a fault on your internal cabling.

Can I suggest that you try plugging the router direct intothe test point of your main socket?

imagesCAIIBPUE.jpg

 

Run a speed test from your PC that is hard wired into your router

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Aspiring Contributor
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Message 3 of 22

Re: sudden very slow speed on Tottington exchange (01204)

Done all that.  No difference....

 

 

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Distinguished Guru
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Message 4 of 22

Re: sudden very slow speed on Tottington exchange (01204)

Do you have a Homehub 5?
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Aspiring Contributor
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Message 5 of 22

Re: sudden very slow speed on Tottington exchange (01204)

Hi Ray - no Home Hub 3 type B Thanks Mike
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Distinguished Guru
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Message 6 of 22

Re: sudden very slow speed on Tottington exchange (01204)

In order to rule out the Homehub3 as potentially being the device responsible for your speed loss, you can connect the fibre modem directly to the PC and try some more speedtests. To do that follow these steps:

Step 1: Remove the homehub from the fibre modem cable

Step2: Connect your pc/laptop to the fibre modem via the cable instead

Step3: Open network and sharing centre on windows and click set up a new connection or network

Step4: Connect to the internet then click make a new connection Broadband PPPoE

Step5: Username bthomehub@btbroadband.com and the password as BT

Step6: connect, If it doesn't,keep pressing try again until it does.

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Aspiring Contributor
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Message 7 of 22

Re: sudden very slow speed on Tottington exchange (01204)

Thanks Ray - I don't believe I have a fibre modem.... the service comes in on copper.

Presumably your advice will still work though?

Thanks

M

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Distinguished Guru
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Message 8 of 22

Re: sudden very slow speed on Tottington exchange (01204)

Yes, I meant the Openreach modem Smiley Embarassed

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Aspiring Contributor
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Message 9 of 22

Re: sudden very slow speed on Tottington exchange (01204)

Made the connexion as you suggested.. and it appears faster but inconsistent.  Put it back through the HH and speed once again down below 1Mb.  Is it possible that HH is bust?

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Distinguished Sage
Distinguished Sage
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Message 10 of 22

Re: sudden very slow speed on Tottington exchange (01204)

What do you mean it "appears" faster. Did you do a proper speed test.if you are using the BT speed tester do the further diagnostics and post the results. Do this with the Homehub conected and again with a direct connection to the modem.
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