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kylrod
Contributor
518 Views
Message 1 of 8

tech help desk closed

Hi guys, have seen a few posts on here about people saying the help desk is closed, I had exactly the same problem a few months ago when I had experience issues. I got round it by when it asked u " if this is the number u want to talk about press 1 if not press 2". So press 2 and enter your number manually if will then connect to the queue. If that doesn't work enter any other number it will put u through then jst give them your proper number when they answer. This is the only way I can get through. I felt like a total idiot when I asked on here b4 everyone said I was dialing the wrong number. Hope this helps
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7 REPLIES 7
minusdot
Recognised Expert
498 Views
Message 2 of 8

Re: tech help desk closed

Maybe "difficult" customers get the talk to the hand treatment! 😉

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Paigntonian
Aspiring Expert
483 Views
Message 3 of 8

Re: tech help desk closed

 

I dont class 'difficult' as demanding the service you are paying alot of money for.

------Marc------
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Paigntonian
Aspiring Expert
478 Views
Message 4 of 8

Re: tech help desk closed

KYLROD thanks for that mate, the next time that happens to me, I'll give it a try and see what happens, cheers mate.

------Marc------
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kylrod
Contributor
470 Views
Message 5 of 8

Re: tech help desk closed

No probs let me know if it works for you
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Paigntonian
Aspiring Expert
466 Views
Message 6 of 8

Re: tech help desk closed

Out of curiosity I just rang the number and got through normally.

 

Whether it was closed, or just technical issues (surprise surprise) it says alot about a specialist telecoms company if they cant even answer their own telephones! lol

 

 

------Marc------
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minusdot
Recognised Expert
414 Views
Message 7 of 8

Re: tech help desk closed


@kylrod wrote:
No probs let me know if it works for you

Well done for posting the work around kylrod. Are you a Vision customer? I note that if you look at their contact me page it shows the usual number but different hours:

 

From a landline dial:
0800 111 4567

From a mobile dial:
0330 123 4567*

Opening hours
7am to midnight, 7 days a week

 

So if you were routed automatically based on the number you are phoning on then you could be put through to a closed department.

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kylrod
Contributor
406 Views
Message 8 of 8

Re: tech help desk closed

no iam jst a broadband customer . i can only get through by using the work around, never by the proper route must be a fault in the IVR some where

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