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Newbie
1,323 Views
Message 2 of 5

telephone or email or address to submit a complaint

I need an address or email or telephone number to submit a complaint

I have tried 0800 800 151 with no success

 

With thanks

 

Stephen Yeomans

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4 REPLIES 4
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Newbie
1,321 Views
Message 1 of 5

email address or telephone number to register a complaint

I have two broadband connections:  over £80 per month for the two.

Since Christmas there have been faults for aproximately 130 days between the two.

BT have offered me £7 in compensation.  

Does anyone have a complaints email; telphone number or address I can contact to complain?

 

Stephen Yeomans

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Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: telephone or email or address to submit a complaint

use the 'Help' at top of page and then make a complaint and you will get contact number



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Highlighted
Newbie
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Message 4 of 5

Re: telephone or email or address to submit a complaint

Thanks but I have spent an hour searching this link
Please write down the number or the address

Thanks
Stephen
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Highlighted
Aspiring Contributor
1,197 Views
Message 5 of 5

Re: telephone or email or address to submit a complaint

BT Correspondence Centre,                                                                                                                                    

Providence Row,                                                                                                                                                          

Durham                                                                                                                                                                            

DH98 1BT

For the attention of the Customer Services Manager

'customer.care@bt.com'

The telephone number is more of a problem you could ring one of the general numbers 0800 800150 or 0800443311 and choose any option that connects you to a human being, such as accounts or the migration team (who deal with people who threaten to leave). You need to get through to Customer Services, I have got another number that I've used in the past, but it will take me some time to find it. Hope you suceed. Both the address and the email address have worked for me in recent months.

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