We are all too quick to make a complaint when we receive bad customer service so i would like to balance that up.
We recently had problems with getting less then 2mb upload speed when it should be 10mb. An engineers visit and new modem did not repair the fault and i contacted the mods via this forum for any help they could offer. I am extremely thankful to Dean who responded very quickly, kept in constant contact, arranged for another engineer to visit and following another email to him the problem is now sorted and fingers crossed it remains that way.
So thank you Dean, excellent service, you're a credit to BT.
i think the issue is not the infiniy product, just the shambolic and dis-jointed organisation behind it that cause so many of the problems.
i am now waiting for my third attempt to get the infinity product they have promised and the process, communication and sheer arrogance of some of the customer care team is what drives me mad.
the product is clearly awsome (when you have been on 0.25mb speeds for years!) hence despite the issues i have encountered (all of BT making) i have to hang out for it....if BT were one of several available providers they would have been cancelled weeks ago!!
i readily applaud those who try hard and are helpful, but i am afraid my personal experience with BT for the past 12 weeks or so is one i cannot give any positives to.
i am delighted and very envious of those out there who have got infinity without any problems.......i just need speed!!!!