This is the third time this has happened now. Same story, the line starts out at 1.75 mbps (I is supposed to be at 2mbps, go figure) then over the course of the next few months it slows down, to 1.50, 1.25, 1, 0.75 until I phone BT and they reset it to 1.75, then the cycle starts again. Why is this happening? I do not, I repeat I DO NOT turn my router off or disconnect it.
NOTE: the connection info below as done shortly after I was forced to do a restart because I was getting 30 kbps on a download. Restarting it jumped it up to 175kbps so please ignore that.
Has anyone seen this before?
your ip profile will be changing because of hub restarts these can happen at any time and you may not have seen them happen this will have caused your connection speed to have dropped and lowered your connection speed
Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators