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cw182
Contributor
259 Views
Message 1 of 9

topcashback not showing:( help

Placed an order on Thursday with By expecting£156.50 back, followed the link, did everything I would do normally. Not showing any cashback. Only went with bt because of this.
Anyone else had this? Can you cancel as writhing 14 days.
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8 REPLIES 8
cw182
Contributor
234 Views
Message 2 of 9

Re: topcashback not showing:( help

Thinking of cancellation. Anyone know if I can do this?
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Webby
Distinguished Sage
229 Views
Message 3 of 9

Re: topcashback not showing:( help

Have you raised a claim with TCB?
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cw182
Contributor
217 Views
Message 4 of 9

Re: topcashback not showing:( help

Yes but no reply yet. Worried as without the tcb is very expensive:(
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Webby
Distinguished Sage
211 Views
Message 5 of 9

Re: topcashback not showing:( help

You should know that tcb is never guaranteed.
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barbar7619
Beginner
207 Views
Message 6 of 9

Re: topcashback not showing:( help

Not the point though is it Webby
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Webby
Distinguished Sage
203 Views
Message 7 of 9

Re: topcashback not showing:( help

It's very much the point
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cw182
Contributor
184 Views
Message 8 of 9

Re: topcashback not showing:( help

tcb isnt guaranteed, however i have used it for sereval years and used it for BT before and never had an issue. Not sure why it hasnt work this time, havent done anything different. any change a mod can help? if not think i will have to cancel 😞

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Webby
Distinguished Sage
177 Views
Message 9 of 9

Re: topcashback not showing:( help

You will need to chase this up with top cashback.

Only if TCB say they cannot provide the cashback due to a BT error will BT look into it for you.

Sometimes cashback doesn't track. You raise a missing cashback claim on TCB with your order details and they sort it out for you.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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