trims speed

[Maksim]

Hello , for 2 months my enthernet speed was good . This month a terrible speed. 

That's my test speed, thank you in advance

http://www.speedtest.net/result/5043238778.png

[john46]

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

[john46]

are you a UK BT user ???

[Maksim]

Yes , I'm uk bt user . 

[Maksim]

When i run troubleshooting : - 

Your Hub appears to be correctly connected to the broadband service. If you cannot browse websites, it could be that the websites you are trying to access are not operational at the moment or that there is congestion outside of the BT network.

Please try again in a few minutes.

I don't have a phone number , so I entered postcode  when I'm using http://speedtest.btwholesale.com/

No Fibre to the Premises (FTTP) services have been found at this address. Please check the postcode or use the Telephone Number or Service ID to conduct the test.
Click here to try again.

[Webby]

How don't you have a telephone number if you have BT Infinity?

What package do you have? Infinity 1 or 2?

If you have Infinity 1 then the speed you've shown on that above speedtest is absolutely fine.

[Maksim]

I got ifnity package 1 .

Speed is not fine . For first month download speed was up to 5mb 

Now it's hard to get even 1 mb .

[imjolly]

you btspeedtster results are just what you would expect from a good conenction on infinity 1 38.6mb down and 8.85mb up

if you are a bT customer then you do have a phone number as you cannot get BT infinity without paying for the phoneline  just because you maybe don't use the phone does not mean you don't have a phone number

[Webby]

There is absolutely nothing wrong with those speedtests.

If you're referring to the speed when downloading files, it would appear the slow down is as a result of something outside of the BT network.

The speedtests you have shown, show a speed of 38 megabytes per second. This equates to roughly, 5 megabits per second.

[Maksim]

Yes, I found phone number .

Okey , it's showing 38 mb + down speed .
on torrent i cans see that maximum what i can reach is 1 mb .
When I run games I can see that my speed is very slow .
But if I run games and for example torrent i can see that Bt gives me a bit more speed on game ... that is just unfair

Atm speed in torrent 437 kbs very nice....

Load a game and speed improoved to 1mb in torrent looks like i got limit for speed