cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
355 Views
Message 1 of 23

trims speed

Hello , for 2 months my enthernet speed was good . This month a terrible speed. 

That's my test speed, thank you in advance

 

http://www.speedtest.net/result/5043238778.png

0 Ratings
22 REPLIES 22
Highlighted
Distinguished Sage
351 Views
Message 2 of 23

Re: trims speed

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
0 Ratings
Highlighted
Distinguished Sage
350 Views
Message 3 of 23

Re: trims speed

are you a UK BT user ???
0 Ratings
Highlighted
Beginner
284 Views
Message 4 of 23

Re: trims speed

Yes , I'm uk bt user . 

 

Безымянный.png

0 Ratings
Highlighted
Beginner
282 Views
Message 5 of 23

Re: trims speed

When i run troubleshooting : - 

Your Hub appears to be correctly connected to the broadband service. If you cannot browse websites, it could be that the websites you are trying to access are not operational at the moment or that there is congestion outside of the BT network.

Please try again in a few minutes.

 

 

I don't have a phone number , so I entered postcode  when I'm using http://speedtest.btwholesale.com/

 

No Fibre to the Premises (FTTP) services have been found at this address. Please check the postcode or use the Telephone Number or Service ID to conduct the test.
Click here to try again.

0 Ratings
Highlighted
Distinguished Sage
280 Views
Message 6 of 23

Re: trims speed

How don't you have a telephone number if you have BT Infinity?

What package do you have? Infinity 1 or 2?

If you have Infinity 1 then the speed you've shown on that above speedtest is absolutely fine.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
0 Ratings
Highlighted
Beginner
278 Views
Message 7 of 23

Re: trims speed

I got ifnity package 1 .

 

Speed is not fine . For first month download speed was up to 5mb 

 

Now it's hard to get even 1 mb .

Безымянный.png

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
271 Views
Message 8 of 23

Re: trims speed

you btspeedtster results are just what you would expect from a good conenction on infinity 1 38.6mb down and 8.85mb up

 

if you are a bT customer then you do have a phone number as you cannot get BT infinity without paying for the phoneline  just because you maybe don't use the phone does not mean you don't have a phone number



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Distinguished Sage
265 Views
Message 9 of 23

Re: trims speed

There is absolutely nothing wrong with those speedtests.

If you're referring to the speed when downloading files, it would appear the slow down is as a result of something outside of the BT network.

The speedtests you have shown, show a speed of 38 megabytes per second. This equates to roughly, 5 megabits per second.

If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
0 Ratings
Highlighted
Beginner
265 Views
Message 10 of 23

Re: trims speed

Yes, I found phone number .

Okey , it's showing 38 mb + down speed .
on torrent i cans see that maximum what i can reach is 1 mb .
When I run games I can see that my speed is very slow .
But if I run games and for example torrent i can see that Bt gives me a bit more speed on game ... that is just unfair

 

 

Atm speed in torrent 437 kbs very nice....

Load a game and speed improoved to 1mb in torrent looks like i got limit for speed 

0 Ratings