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staking
Contributor
2,203 Views
Message 1 of 25

uk support tele number ?

is there a uk support number to speak to someone english/irish?

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24 REPLIES 24
Nige32
Aspiring Expert
2,195 Views
Message 2 of 25

Re: uk support tell number ?

Hi Staking

 I do not know if there is such a number but if you fill out a contact form click here you should in a few days(depending on how busy there are) receive assistance from the forum team.

 

 

 Nige32

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jjgraphics
Recognised Expert
2,173 Views
Message 3 of 25

Re: uk support tele number ?

AFAIK there is no UK number.

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A1944
Expert
2,167 Views
Message 4 of 25

Re: uk support tele number ?

Does 0800 800 150 get you anywhere useful?

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ypt
Aspiring Expert
2,160 Views
Message 5 of 25

Re: uk support tele number ?

INDIA!

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A1944
Expert
2,150 Views
Message 6 of 25

Re: uk support tele number ?


@ypt wrote:

INDIA!


Oops!  Didn't think of that!

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hippey
Expert
2,140 Views
Message 7 of 25

Re: uk support tele number ?

I don't think there is a direct number,,,, There is a FTTC Infinity office in the UK but I think is a second line support type desk which won't take direct calls from customers.

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Distinguished Guru
2,131 Views
Message 8 of 25

Re: uk support tele number ?

If there was a direct UK number, then nobody would waste their time calling India.
Toonarmyno1
Beginner
2,126 Views
Message 9 of 25

Re: uk support tele number ?

Not only will they not take direct calls, India seem not to be able to transfer customers through, they advise they will send an engineer out, who then turns up to advise that as your speed is over 15mb, its acceptable, regardless if you have had 38mb for the first 3 months of service! dont think there is a 2nd line team in the world, let alone in the UK. The 2nd line resolution is give someone half decent service to get past the first 10 days, then turn it go to **bleep** and say "you signed an 18 month contract", ticket closed, first time fix.

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2,120 Views
Message 10 of 25

Re: uk support tele number ?


@Ectophile wrote:
If there was a direct UK number, then nobody would waste their time calling India.

Cant remember where I read this:

 

"Businesses that outsource customer care, don't save money.  They tend to loose customers instead." Smiley Wink

AQ.
"Welcome to Royston Vasey - You'll never leave."

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