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jaxson90
Beginner

on ‎02-08-2012 20h54

4,141 Views
Message 1 of 7

unable to access my account

Hi,
I have just joined BT .
I have BT infinity and set up for paperless billing during my order.
Every things up and running just fine.
Got email from BT saying my online bill is ready.
So I log into my BT account no probe so far.
Then it tells me I need to verify my email account.
Press button to send link my inbox ok so far.
Said receive email press link to verify email.
Takes me to log in page....log in ECT...
Then same message "unable to verify your email address due to technical issue"
How can I pay my online bill if I can't see it
Very frustrated please help..:-]
Tags (3)
0 Ratings
6 REPLIES 6
pottyperson
Distinguished Guru
Distinguished Guru

on ‎02-08-2012 22h00

4,133 Views
Message 2 of 7

Re: unable to access my account

There may be a technical problem so best to try again tomorrow (if you haven't tried before today that is). If you still get no joy ask Live Chat for advice - they are usually more sensible than the telephone helpdesk.

--
You can click the thumbs up icon below this message if you think it was helpful.
jaxson90
Beginner

on ‎02-08-2012 22h12

4,127 Views
Message 3 of 7

Re: unable to access my account

I have tried now for a week still same problems
Already used live chat earlier today an BT agent was very nice a reset everything for me
But still problem continues...
Can't pay my bill if I can't see it...
BT PLEASE SORT OUT YOU TECHNICAL ISSUE ..
all I want to do is pay my bill ontime if this is possible.:]
0 Ratings
jaxson90
Beginner

on ‎02-08-2012 22h14

4,123 Views
Message 4 of 7

Re: unable to access my account

Is it possible a mod on here could sort it for me...
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jaxson90
Beginner

on ‎02-08-2012 22h21

4,122 Views
Message 5 of 7

still having problems /see below link

http://community.bt.com/t5/Bills-Call-Packages/unable-to-access-my-account/td-p/592900

All I want to do is pay my bill can somebody help.
Any mod on here with suggestions please.
Done live chat and BT customer care line ECT...
Still having ptoblems
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pottyperson
Distinguished Guru
Distinguished Guru

on ‎03-08-2012 2h21

4,112 Views
Message 6 of 7

Re: still having problems /see below link

Although the mods oversee the forum they do not necessarily pick up on every post. Best to fill out the form here: Contact BT Care Team. They are usually very busy and may take a few days to respond but will be able to sort this out for you.

--
You can click the thumbs up icon below this message if you think it was helpful.
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Hwalker1
Aspiring Contributor

on ‎08-03-2013 22h44

3,339 Views
Message 7 of 7

Re: unable to access my account

Dont worry about it. I just logged in to find out that I did not have either telephone or broadband listed oin my account. Does that mean I don't have to pay? Or does it mean that either the system has lost my details or someone forgot to post them? I have been a BT customer since before they were called BT - when it was run by the GPO - and we got great service then and usually ist still the same. Anyone else had a problem?
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