@john46 wrote: sounds like a misunderstanding as the two speeds quoted are the same
it's more than that as nobody could sell you a product that has 7/10 upload as FTTC is not available only adsl
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If that's what they said to you on the phone then that's misleading yes. They would have recorded the sales call as I was informed they keep these on record (this is how they discovered I wasn't given accurate information about my minimum speed). Escalate it to the cancellation / complaints team and ask them to listen to the call.