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Beginner
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Message 1 of 2

unstable bt infinity connection

For months now I have had problems with my infinity connection, ive gone through all the help screens, re started it numerous times, called for assistance to get though to indian call centre, reading from a script, ordered new box, that has never arrived. I am at a loss, I pay good money for my service and do not receive a service at all. Someone please help.
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Sage
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Message 2 of 2

Re: unstable bt infinity connection

Go HERE and perform a speedtest. Once the first test finishes click on "Further diagnostics". Post the full results back.

 

Perform a tracert to bbc.co.uk and post those results also.

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