cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
skilful_com
Contributor
3,944 Views
Message 51 of 99

Re: 'up to' 20 Mbps (double) scam

I'm sure you know that I greatly appreciate your help  🙂

 

Just posted to mods: enquiry reference number: 110403-002248

 

Joined BT Broadband on March 4 - and got 8 Mbps average in the first couple of days - never since.

Please no condescension about this being 'up to' 8 Mbps - this is your "Estimated connection speed".

Please can you say when will we get the 20 Mbps that we are paying for i.e. when will BT upgrade the line to give the service they are selling.

Regards,

Garry

skilful.com
skilled.org

"When your judgement or opinion don't fit with all the facts - then it is not the facts that are wrong"
Tags (2)
0 Ratings
Distinguished Sage
Distinguished Sage
3,939 Views
Message 52 of 99

Re: 'up to' 20 Mbps (double) scam

thanks for comment

 

just would like to see this come to a good conclusion with the correct speed for your attenuation



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
skilful_com
Contributor
3,919 Views
Message 53 of 99

Re: 'up to' 20 Mbps (double) scam

Suppose I'm most annoyed that BT have got no incentive to get customers up to the speed they say they can get - their PR company Ofcom sure ain't going to give them a kick up the bottom.

"When your judgement or opinion don't fit with all the facts - then it is not the facts that are wrong"
0 Ratings
skilful_com
Contributor
3,882 Views
Message 54 of 99

Re: 'up to' 20 Mbps (double) scam

Dear mods - no change to enquiry reference number:  

 

ADSL Line Status
Connection Information
Line state: Connected
Connection time: 1 days, 15:19:56
Downstream: 8.681 Mbps
Upstream: 1022 Kbps
 
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 8.6 dB / 4.9 dB
Line attenuation (Down/Up): 31.4 dB / 18.3 dB
Output power (Down/Up): 20.4 dBm / 12.8 dBm
FEC Events (Down/Up): 3988699 / 53168
CRC Events (Down/Up): 329 / 28612
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 5385 / 70183
Error Seconds (Local/Remote): 67 / 20565

 

 
FAQ

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test: -provides background information.


Download Speed

6495 Kbps
 
0 Kbps 7150 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 6495 Kbps
 For your connection, the acceptable range of speedsis 2000-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8888 Kbps(DOWN-STREAM), 1020 Kbps(UP-STREAM)
 IP Profile for your line is - 7150 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 4.33:16.12:79.56 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

2. Upstream Test: -provides background information.


Upload Speed

788 Kbps
 
0 Kbps 1020 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 788 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1020 Kbps
"When your judgement or opinion don't fit with all the facts - then it is not the facts that are wrong"
0 Ratings
Distinguished Sage
3,878 Views
Message 55 of 99

Re: 'up to' 20 Mbps (double) scam

The mods normally take about72 hours to get back to you as all mails are dealt with in turn and they have been dealing with a high volume recently
Distinguished Sage
Distinguished Sage
3,878 Views
Message 56 of 99

Re: 'up to' 20 Mbps (double) scam

think you are maybe a bit to quick as normally takes a few days to get a response longer if going over weekend



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
skilful_com
Contributor
3,876 Views
Message 57 of 99

Re: 'up to' 20 Mbps (double) scam

Thank you John and ImJolly - I did realise this and am keeping readings on public record - should I have to revisit this problem again in future.

 

Kind Regards,

 

Garry

"When your judgement or opinion don't fit with all the facts - then it is not the facts that are wrong"
0 Ratings
Distinguished Sage
Distinguished Sage
3,874 Views
Message 58 of 99

Re: 'up to' 20 Mbps (double) scam

quite right

 

looking forward to seeing the stats when fixed



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
skilful_com
Contributor
3,854 Views
Message 59 of 99

Re: 'up to' 20 Mbps (double) scam

Dear mods - no change to enquiry reference number: 110403-002248


 

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:2 days, 14:59:33
Downstream:8.681 Mbps
Upstream:1022 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):9.4 dB / 5.1 dB
Line attenuation (Down/Up):31.4 dB / 18.3 dB
Output power (Down/Up):20.4 dBm / 12.8 dBm
FEC Events (Down/Up):5570817 / 53626
CRC Events (Down/Up):544 / 29566
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):10235 / 71000
Error Seconds (Local/Remote):129 / 21453

 

 

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test: -provides background information.


Download Speed

6465 Kbps
 
0 Kbps7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 6465 Kbps
 For your connection, the acceptable range of speedsis 2000-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8888 Kbps(DOWN-STREAM), 1020 Kbps(UP-STREAM)
 IP Profile for your line is - 7150 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 4.38:18.09:77.53 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.


2. Upstream Test: -provides background information.


Upload Speed

784 Kbps
 
0 Kbps1020 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 784 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1020 Kbps

 

"When your judgement or opinion don't fit with all the facts - then it is not the facts that are wrong"
0 Ratings
Distinguished Sage
Distinguished Sage
3,848 Views
Message 60 of 99

Re: 'up to' 20 Mbps (double) scam

still the same - getting boring now and annoying that nothing seems to be happening



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.