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Recognised Expert
1,052 Views
Message 1 of 11

upgrade ordered via phone but nothing on account and no email confirmation yet

after the issues with the online ordering i re-ordered over the phone and got a sales reference number and was told to expect upgrade within 3 working days

 

but via online account it says can take 24/48 hours to show on there, but shouldn't i have received an email confirmation by now that the order is placed?

 

or will that not arrive until it shows on my account

 

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Distinguished Sage
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Message 2 of 11

Re: upgrade ordered via phone but nothing on account and no email confirmation yet

Did you get an order ref number?
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Recognised Expert
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Message 3 of 11

Re: upgrade ordered via phone but nothing on account and no email confirmation yet

yeh I got a reference number from them when placed the order - but usually you get a confirmatio email

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Distinguished Sage
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Message 4 of 11

Re: upgrade ordered via phone but nothing on account and no email confirmation yet

If you're not sure call up and get confirmation using your order number buddy.

It might just take time for the order to build and get written back to bt.com
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Recognised Expert
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Message 5 of 11

Re: upgrade ordered via phone but nothing on account and no email confirmation yet

when i rang up earlier to check it put me in a queue then after 10 minutes said they were closed

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Distinguished Sage
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Message 6 of 11

Re: upgrade ordered via phone but nothing on account and no email confirmation yet

Sales on 150 are open until 9pm.
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Aspiring Expert
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Message 7 of 11

Re: upgrade ordered via phone but nothing on account and no email confirmation yet

I haven't got an email confirmation either. That said I'm not really concerned as going to my account details on My BT shows the upgrade order and the activation date which is tomorrow.
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Contributor
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Message 8 of 11

Re: upgrade ordered via phone but nothing on account and no email confirmation yet


@Mister_C wrote:
Smiley Happy. That said I'm not really concerned as going to my account details on My BT shows the upgrade order and the activation date which is tomorrow.

Same here, no email but an order is set up 🙂

Annie

BT Halo 2 (71Mb Down / 19Mb UP)
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Recognised Expert
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Message 9 of 11

Re: upgrade ordered via phone but nothing on account and no email confirmation yet

there's nothing showing on my account this is why i was questioning it

 

i finally managed to get through to someone but could hardly hear them and had to keep repeating myself - they say there is an order pending but probably won't get any confirmation about it until tomorrow and if i don't to then ring another number.

 

i think litterally depending on who you speak to depends on what information you are given back regarding an order.

 

i can't see why for some the order is on their account within a few minutes/hours, yet mine is still not there 😞

 

 

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Recognised Expert
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Message 10 of 11

Re: upgrade ordered via phone but nothing on account and no email confirmation yet

still no order on account and found out the number person gave me yesterday was the number to get a mac code

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