A letter was send informing us there would be slight disruption on the 28th while they did some upgrades at the exchange.
We where getting just shy of 1 meg before but now get just under 2 meg which means the speed has doubled great however the Internet now discconects everytime the telephone is used, Highly fraustrating when playiing online games.
The letter says the internet may drop during the 10 day stabalisation period, but it it normal for it to drop everytime the phone rings and will it stop doing this soon!? Also I am interested to know what was changed, the exchage is the STONEHOUSE exchange.
I have tried a different ADSL filter.
Hi Welcome to the forums
The upograde you had done at your exchange would have been an upgrade from the old ADSL MAX SERVICE(up to 8mb ) to the new ADSL2+ SERVICE (up to 20mb service) restarts are normal during the first 10 days however not when the phone rings however we can look into that once we have the details below
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
|ADSL line status|
The speed test gave 1.81 MB down and 0.52mb up with a ping of 39.
I can't run the full test as I uninstalled java recently on this machine... I will do it on another computer later.
The master if the only telephone socket in the house, (it looks quite old tho) I will try plugging into the master to see if it makes a difference, and remove the bell wire if there is any.
Well I have not changed anything, and it don't seem to drop when the phone is used anymore. (at least not the last few times) so prehapse its resolved itself
it says its been steady connected for 16 hours, although just now the noice margin dropped to like 0.1 on the down caucing the internet to slow to a snail pace for about 15 mins, I was about to reboot the router when it suddenly came back to life, I take it thats normal in the days after an upgrade? Althought it might be weather, thunderstorms nearby.
I am impressed by the speed. I am many miles from Stonehouse itself (where the exchange is) I will post back and mark as solved in a few days time should everything stay the way it is.
you missed of the conenction time and connection speed from your stats.
your power output looks very low as does your noise margin. hope your router can maintain connection when noise margin is already down to 1.6db