Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dirtybri
Beginner

on ‎14-02-2015 20h04

675 Views
Message 1 of 8

upgraded to aa faster broadband version it worked ok then stopped

Go to solution

Can anyone help me? I have always been a bt broadband customer, on Thursday i had my connection up graded to a faster bt broadband, all worked ok then 3 hours later my HH5 shows a steady orange light and i have no internet

I have done all the usual checks (switch off/change adsl filter etc) and still nothing!

Any ideas would be most welcome before the wife strangles me lol

0 Ratings
7 REPLIES 7
ray_dorset
Distinguished Guru

on ‎14-02-2015 21h09

657 Views
Message 2 of 8

Re: upgraded to aa faster broadband version it worked ok then stopped

Go to solution

Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

Lines 1-13 will be enough

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
dirtybri
Beginner

on ‎15-02-2015 9h46

627 Views
Message 3 of 8

Re: upgraded to aa faster broadband version it worked ok then stopped

Go to solution
I would if i could get on the internet
0 Ratings
DavidM
Moderator
Moderator

on ‎15-02-2015 11h30

602 Views
Message 4 of 8

Re: upgraded to aa faster broadband version it worked ok then stopped

Go to solution

Welcome and thanks for posting dirtybri.

 

I think we need to take a closer look at this for you. Can you drop me an email with your details? You'll get the 'contact us' link in my profile.

 

Cheers

 

David

 

0 Ratings
ray_dorset
Distinguished Guru

on ‎15-02-2015 11h31

598 Views
Message 5 of 8

Re: upgraded to aa faster broadband version it worked ok then stopped

Go to solution

I suggest you try a factory reset of the hub
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
dirtybri
Beginner

on ‎16-02-2015 12h57

546 Views
Message 6 of 8

Re: upgraded to aa faster broadband version it worked ok then stopped

Go to solution
Tried factory reset about 4 times and none have worked
0 Ratings
ray_dorset
Distinguished Guru

on ‎16-02-2015 13h06

540 Views
Message 7 of 8

Re: upgraded to aa faster broadband version it worked ok then stopped

Go to solution
Please post the line stats.

Do you have wireless turned OFF on the HH5? Try turning it ON.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
DavidM
Moderator
Moderator

on ‎20-02-2015 10h09

482 Views
Message 8 of 8

Re: upgraded to aa faster broadband version it worked ok then stopped

Go to solution

Looks like the enigneer visi got this sorted for you dirtybri. If you have any other problems let us know and we'll be happy to help.

 

Cheers

 

David

 

0 Ratings