Hi, I am new to BT and the forums so please be gentle and excuse my English.
Here goes my “problem”. I have just finished my 10 day training period and although I’m happy with my download speed (around 7,000 Kbps) I am a bit disappointed with the upload speed. I only get about 300 Kbps what makes me think that I am capped to 448 Kbps which is not too good for me because I use Skype a lot. My previous ISP was Orange and I was getting around 900 Kbps and given the fact that Orange uses the same equipment I assumed that I would get similar speeds. My parents in law who live two hundred meters away get around 700 Kbps with the same BT option.
1. Is there anything I have done wrong in the training period (I disconnected the hub accidentally in the first hour of the training period, and again about four days later)
2. Is there anything that can be done to improve the upload speed?
Thanks in advance.
Here are my stats:
Top of Form
3 days, 23:58:13
G.992.1 Annex A
Noise margin (Down/Up):
5.7 dB / 27.0 dB
Line attenuation (Down/Up):
40.0 dB / 26.0 dB
Output power (Down/Up):
20.1 dBm / 12.2 dBm
FEC Events (Down/Up):
0 / 6
CRC Events (Down/Up):
14840 / 7
Download speed achieved during the test was - 6066 Kbps
>Upload speed achieved during the test was - 361 Kbps
Solved! Go to Solution.
then try uk sales 08007830056 and see if by agreeing a new contract you can upgraded to 21CN and even negotiate a reduced monthly package cost
21CN provides adsl2/2+ up to 20mb whereas adslmax is up to 8mb. the upgrade is free and does not cost anything if you get th email but if no email and you want to jump the queue the you will probably have to agree a new contract but may well be able to negotiate a reduction in monthly package cost
just to thank you both, imjoly and John for your help.
I sent the email and they have increased the upload speed in a matter of days.