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Aspiring Contributor
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Message 1 of 10

upload speed stuck on 448 Kbps?

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Hi, I am new to BT and the forums so please be gentle and excuse my English.

Here goes my “problem”. I have just finished my 10 day training period and although I’m happy with my download speed (around 7,000 Kbps) I am a bit disappointed with the upload speed. I only get about 300 Kbps what makes me think that I am capped to 448 Kbps which is not too good for me because I use Skype a lot. My previous ISP was Orange and I was getting around 900 Kbps and given the fact that Orange uses the same equipment I assumed that I would get similar speeds. My parents in law who live two hundred meters away get around 700 Kbps with the same BT option.

1. Is there anything I have done wrong in the training period (I disconnected the hub accidentally in the first hour of the training period, and again about four days later)

2. Is there anything that can be done to improve the upload speed?

Thanks in advance.

Here are my stats:

BT Homehub

Connection information

Top of Form

Line state:

Connected

Connection time:

3 days, 23:58:13

Downstream:

7,520 Kbps

Upstream:

448 Kbps

 

ADSL settings

 

VPI/VCI:

0/38

Type:

PPPoA

Modulation:

G.992.1 Annex A

Latency type:

Fast

Noise margin   (Down/Up):

5.7 dB / 27.0 dB

Line attenuation   (Down/Up):

40.0 dB / 26.0 dB

Output power   (Down/Up):

20.1 dBm / 12.2   dBm

FEC Events   (Down/Up):

0 / 6

CRC Events (Down/Up):

14840 / 7

 

 

 

 

 

 

 

 

 

Bt speedtest

 

 

Download speed                                                                       achieved   during the test was - 6066 Kbps
  For your connection, the acceptable range of speeds        is 2000-7150 Kbps.
  Additional Information:
  Your DSL Connection Rate :7520 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
  IP Profile for your line is - 6634 Kbps

 

>Upload speed        achieved during the test was - 361 Kbps
  Additional Information:
  Upstream Rate IP profile on your line is - 448 Kbps

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Distinguished Sage
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Message 2 of 10

Re: upload speed stuck on 448 Kbps?

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Hi no your upload speed is correct for ADSLMax the up to 8 mb service that you are on are you onthe sameexchange as your parents ? You may not be you need to check and see if you can get the Bt 21cn service try thisweb site Samknows and check then post back we can then advise you further
Itis nothing to do withyour line training
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Aspiring Contributor
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Message 3 of 10

Re: upload speed stuck on 448 Kbps?

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Thank you John for the quick response.
Yes I am in the same exchange as my parents-in-law, and yes my exchange is 21cn enabled.
Thank you.
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Distinguished Sage
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Message 4 of 10

Re: upload speed stuck on 448 Kbps?

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hi you have been put on adslmax for some reason you need to contact bt uk sales who have helped others 08007830056 if no luck there then you need to contact the forum mods at this link and get them to lookinto it for youthis is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based BT specialist team who have a good record at getting problems solved
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Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: upload speed stuck on 448 Kbps?

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then try uk sales  08007830056 and see if by agreeing a new contract you can upgraded to 21CN and even negotiate a reduced monthly package cost





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Aspiring Contributor
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Message 6 of 10

Re: upload speed stuck on 448 Kbps?

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Thank you again. I will do both. Phone and email.
What is the 21cn, is it a different product?. Is it more expensive?
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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: upload speed stuck on 448 Kbps?

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21CN provides adsl2/2+ up to 20mb whereas adslmax is up to 8mb.  the upgrade is free and does not cost anything if you get th email but if no email and you want to jump the queue the you will probably have to agree a new contract but may well be able to negotiate a reduction in monthly package cost



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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Aspiring Contributor
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Message 8 of 10

Re: upload speed stuck on 448 Kbps?

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Thank you very much for the explanation. I will email and wait a couple of days and see what happens.


Thanks.
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Aspiring Contributor
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Message 9 of 10

Re: upload speed stuck on 448 Kbps?

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Hi,

 

just to thank you both, imjoly and John for your help.

 

I sent the email and they have increased the upload speed in a matter of days.

 

Thanks again.

 

 

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Distinguished Sage
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Message 10 of 10

Re: upload speed stuck on 448 Kbps?

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Hi Glad you have things sorted out now happy to help any time
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