I've been an infinity customer for nearly 2 years, for the last few monthes i've been getting regular vDSL drop outs. i've tried resets, checked wiring, unplugged devices and the landline phone, all to no avail.
this is becoming a really issue for me as i work from home (I actually work for a company that wholesales BT calls/minutes funnily enough). The drop out are usuall fairly random but when i get one i usually have more then it might be ok for a day or 2 then have another set.
Is there anything else i can try? what's the best way of getting an engineer to come have a look and what should they be looking for? also is there a way to reduce the amount of visits as i've seen people that have taken 3-4 visits to get it sorted?
Can you post your IP Profile by running the BT Performance test at www.speedtest.btwholesale.com please? When the first test has finished, press the Further Diagnostics button then after you enter your phone number, your IP Profile should be displayed.
That's too bad. All you can do is ring the Helpdesk and request an engineer. Hopefully the helpdesk should be able to see your disconnections.
Do you find your phone noisy? You could try the Quiet line test on 17070 option 2. It should be silent.