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Message 1 of 5

very slow BT broadband



Our BT broadband has become very very slow, up to a point where we can barely use the internet.

Since the middle of June our Hub started to drop connections very frequently and the download speed has gradually decreased up to about 0.2 MB/s since about mid-July. The Hub is now stable, but slow. I called BT tech support, but they haven't been helpfull. I have plugged the Hub in the BT test socket overnight after disconnecting all phones, but the speed did not improve. I have plugged my laptop with an ethernet cable to the Hub and that didn't help either.


I do not know what to do next....Any suggestions? My Hub stats are below




ADSL line status

Connection information
Line stateConnected
Connection time3 days, 0:32:04
Downstream283 Kbps
Upstream994 Kbps

ADSL settings

ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)34.8 dB / 4.7 dB
Line attenuation (Down/Up)27.0 dB / 13.8 dB
Output power (Down/Up)20.5 dBm / 12.4 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)99 / 365
CRC Errors (Down/Up)0 / N/A
HEC Errors (Down/Up)N/A / 4844
Error Seconds (Local)0
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Distinguished Sage
Message 2 of 5

Re: very slow BT broadband

Can you test into the test socket? My guess is that your internal set up isn't quite correct.

Get your home hub into the test socket (which is found by unscrewing the faceplate from your master socket). Ensure that the only thing plugged into that test socket is one microfilter and your home hub. If you've done that and are still there, try changing the filter.

Can you repost the stats once you've done that please?


If still no luck, you need an engineer visit as there's something wrong with your line.


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Distinguished Sage
Distinguished Sage
Message 3 of 5

Re: very slow BT broadband

you look like you are in a banded profile and as you have the requisite 3 days stable conenction you need to contact the mods for assistance 

contact mods

can take up to 3/5 working days for mods to contact you

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Message 4 of 5

Re: very slow BT broadband

you should be able to get a far better speed. At least your upload is fast...

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Distinguished Sage
Message 5 of 5

Re: very slow BT broadband

hi yes you are in a banded profile due to a high number of disconnections you need to contact the mods as you are over the normal 3 days you need the mods assistance to remove the banding use the link imjolly has posted
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