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Beginner
485 Views
Message 1 of 12

very slow download

Hi,

 

after weeks of poor performance a very noisy phone line is fixed and the wiring from the outside pole through to the main socket completely replaced. Looking good?

 

BT BB Availability 20170307.png

 

 

 

 

 

 

BT HH5 log 20170307.png

 

 

 

BT results 20170307.png

 

 

currently HH5, HH6 was no better and prone to extended flashing orange light!

 

Looks to me as if the connection is throttled? Have previously had 30+Mb download?

 

Any help very welcome

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11 REPLIES 11
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Guru
474 Views
Message 2 of 12

Re: very slow download

Do you happen to know whether the Openreach engineer reset the connection at all after the repair?
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Distinguished Sage
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Message 3 of 12

Re: very slow download

Looking at the noise margin, I'd say not...
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Distinguished Sage
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Message 4 of 12

Re: very slow download

If it was a PSTN fault, then that would explain why.
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Highlighted
Beginner
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Message 5 of 12

Re: very slow download

not sure if the connection was reset but download has been barely 2-3Mb for the last 4 weeks at least?

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Guru
420 Views
Message 6 of 12

Re: very slow download

You'll need help with that ... the moderators of this forum are BT employees, who'll have access to case notes on your connection. Wait for an invite to contact their link ... and they'll look into it for you and get it reset. May take a day or two.
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Moderator
Moderator
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Message 7 of 12

Re: very slow download

Hi @ultraslowbb and welcome.

 

I'm sorry you're having problems with the connection. The stats you've posted certainly point to a problem but we can't reset profiles on fiber connections. Send me over your details and I'll look into this for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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Beginner
364 Views
Message 8 of 12

Re: very slow download

BT man visited and did a reset, great. ~39Mb download speed.

 

Tried again this morning, back to 2.48Mb cap. This cannort be for real surely?BB speed 20170309.pngBB speed 20170310.pngHH6 event log 20170310.pngHH6 info 20170310.png

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Highlighted
Distinguished Sage
Distinguished Sage
357 Views
Message 9 of 12

Re: very slow download

Then you still have a line fault. Is your phone still clear, without any crackling or noise?

 

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Highlighted
Beginner
351 Views
Message 10 of 12

Re: very slow download

yes, quiet line test is quiet

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