cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Newbie
202 Views
Message 1 of 5

very slow for the 6th week

Hi i have very slow speeds. i have dosn all the connectin to the socket in the base plate new filters ect. i was told my profile had been set to 0.10 mbps and my profile would need resetting. This has now been done.twice or maybe 3 times. But to no avail.

Here are my router settings.

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:13 days, 01:42:01
Downstream:128 Kbps
Upstream:64 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):33.8 dB / 31.0 dB
Line attenuation (Down/Up):28.0 dB / 14.0 dB
Output power (Down/Up):7.5 dBm / 3.8 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):3 / 45
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 0
Error Seconds (Local/Remote):

7 / 43

 

 

My connection was originally 8mps tehn ot dropped to 2 now it is virtually non existent. Bt speedtest states i should get 8 but download speed is 0.1. I did read in another thread that the latency should be set to  interleaving. Perhaps this is the problem. I have had many issues with BT with one thing and another since i went back to them. What a mistake this has been. This is there last chance. No good after this time i am binning them. Any help would be aprreciated.

0 Ratings
4 REPLIES 4
Highlighted
Expert
200 Views
Message 2 of 5

Re: very slow for the 6th week

you need an SNR reset, this should be doable if you ring up 0800 111 4567 and insist they do that. not a profile reset, AN SNR RESET.
0 Ratings
Highlighted
Newbie
196 Views
Message 3 of 5

Re: very slow for the 6th week

Hi Thankyou for your reply, they have told me that they have done this twice. Every time i ring that number i get the same old questions thrown at me.

0 Ratings
Highlighted
Newbie
194 Views
Message 4 of 5

Re: very slow for the 6th week

ooop sorry didn't read it properly. it was a profile reset they said they did. I will call them tomorrow. Thank you.
0 Ratings
Highlighted
Distinguished Sage
182 Views
Message 5 of 5

Re: very slow for the 6th week

Hi I am sorry to see you are having promlems with your BT Service

I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them they are more reliable then the help line
http://bt.custhelp.com/app/contact_email/c/4951

They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress

They are a UK based BT specialist team who have a good record at getting problems solved
0 Ratings