viewing current calls list since last bill

[JohnPic]

Trying to view current calls usage made since last bill.

On dashboard go into Usage

Gives Home phone: click see details, ensure correct number

Gives Call Summary: click see all calls

Used to give list of calls made

Gives; Sorry, but we're unable to show your usage right now. Please refresh the page or try again late

Has been doing this for a week or so.  Need to be able to check calls made.

When will this be sorted or how else can I check calls made.

Thanks anyone who can help

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[PaddyB · Accepted solution]

Hi @JohnPic,

Welcome to the community forum. I'm sorry your having problems viewing your recent usage online. If you send me in your details, I'd be happy to take a look at this for you. 

Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

[JohnPic]

Hi PaddyB Thanks for the prompt response. Bit of a problem as I was checking for a friend so need to check with them further before giving details. Sorry to be a pain.

[alffc]

I am having exactly the same problem described above, presented with "Sorry, but we're unable to show your usage right now. Please refresh the page or try again later" when trying to view the latest calls made since last bill.

Please would a mod be able to help? Thank you.

[cald]

I've got the same problem - and just posted it before I saw your post. Hopefully someone somewhere will provide an answer! BT for instance maybe? And fix it!

[swilli]

This problem with not being able to view calls made has been with me for the last 3 weeks. Has anyone found a solution yet?

[JohnPic]

Not sure whether it shows on the forum for everyone to see but one of the moderators PaddyB replied to my post.  See posts above.  He said:

Please can you send me in your details using the "Contact The Mods" link found in my profile?

https://community.bt.com/t5/user/viewprofilepage/user-id/10

He asked for my details as perhaps he could sort it out.

Could you send him your details.  I presume relevent phone and account numbers.  Think he will be able to sort things for you.  This is a long term issue with the BT site which seems to be intermittent and only effects some people at any one time.

All best.

[JohnPic]

Thanks Keith

[JohnPic]

Presume someone did contact a mod.  Anyway it has now been sorted and can see current calls list.  Thanks to anyone who helped.  Hope others are sorted.