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zodfsx
Aspiring Contributor
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Message 1 of 10

what is the Infinity option 2 usege limit?

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hello all.

what is the Infinity option 2 usage limit? is it 100gb or 300gb? a month.

 

cos its been 5 days now I'm getting very bad speed, 2 mb down and  .8mb up after 6 pm till 2am. this is absolutely rubbish paying £24.99 a month for this **bleep**!! and i cant even watch anything  online!!

 

regards

Ben

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Message 2 of 10

Re: what is the Infinity option 2 usege limit?

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I thought it was unlimited......................................................................

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CG Over An Out
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zodfsx
Aspiring Contributor
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Message 3 of 10

Re: what is the Infinity option 2 usege limit?

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I've  just spoke to BT on the phone and he said to me,  I went over my  usage limit and I'll should be getting my normal speed back on 27 of November! hehe this is absolutely a joke! gonna cancel this **bleep** now!!!

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RubberNutter
Contributor
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Message 4 of 10

Re: what is the Infinity option 2 usege limit?

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Hi

 

It it classed as unlimited with a fair usage policy (FUP) and for infinity it is 300 gig, if your connection is being restricted then you went over 300 gig? I would suggest checking your usage on line to see if it is at 100 gig or 300 gig, for some it seems to be stuck at 100 gig. If it is you can get it resolved.

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Distinguished Guru
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Message 5 of 10

Re: what is the Infinity option 2 usege limit?

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@zodfsx wrote:

hello all.

what is the Infinity option 2 usage limit? is it 100gb or 300gb? a month.

 

cos its been 5 days now I'm getting very bad speed, 2 mb down and  .8mb up after 6 pm till 2am. this is absolutely rubbish paying £24.99 a month for this **bleep**!! and i cant even watch anything  online!!

 

regards

Ben


 

Hi Ben.

 

The threshold figure is 300GB per month.

 

Click https://www.bt.com/appsyouraccount/secure/cyahub.do and enter your bt.com associated login ID and password (if it doesn't already let you in). The ID needs to be associated with your BB phone number.

Go down to Manage your services, click the Broadband tab, and then choose View your broadband usage.

 

zodfsx
Aspiring Contributor
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Message 6 of 10

Re: what is the Infinity option 2 usege limit?

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Thanks for the replay guys .

it says I've used 18.65 g. how many days is the penalty for it when i go over the limit? 

 

 

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hamish72
Recognised Expert
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Message 7 of 10

Re: what is the Infinity option 2 usege limit?

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All the following month but only during peak times I believe

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Just cause Im paranoid dont mean they are not out to get me





Distinguished Sage
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Message 8 of 10

Re: what is the Infinity option 2 usege limit?

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If you continue at your present rate 18gb in 3 days you will NOT exceed your 300gb limit in the monthSmiley Wink



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zodfsx
Aspiring Contributor
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Message 9 of 10

Re: what is the Infinity option 2 usege limit?

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LOL i cant help it!

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ronin22
Aspiring Expert
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Message 10 of 10

Re: what is the Infinity option 2 usege limit?

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"Unlimited" with restrictions is an "Oxymoron"   Smiley Very Happy

In the end we will all be star dust.
Then start all over again.
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