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adamsilver1987
Beginner
1,286 Views
Message 1 of 8

why does BT keep changing my infinity date ?

Hi, we have had BT for YEARS at our hosehold with 2 lines, one on businnes and one for home use.

we were PROMISED by BT over a year ago that infinity was going to be here mid 2012. so we kept looking at the dates on the fibre.map. 1st it said june, then august, then oct then finally a date verified by ringing BT of the 31st of dec 2012. so that date comes. and the map is updated to " its ready for use " 

 

I check back again on the 1nd jan 13 and it sayd " coming 31st march 2013" how is this possible that it is ready one day and 3 months away the next ? i have spoken to a friend that works for BT who says that it is installed and ready for use in the area. SO why is it not available ?  we are lucky if we get 1mb/ps net at the moment which is a joke for a very central and afluent area of cardiff ( cyncoed road )! 

 

HELP ME. were currently talking to local council MP's to see if they can get involved and help us

 

adam

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7 REPLIES 7
jac_95
Guru
Guru
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Message 2 of 8

Re: why does BT keep changing my infinity date ?

Hi adamsilver1987,

 

Your local exchange maybe accepting orders for FTTC Fibre broadband but it doesn't mean everyone can get it.

To be able to get Fibre broadband such as BT Infinity your green telephone street cabinet will also need to be upgraded with a new FTTC Street Cabinet. Not all of these street cabinets in an exchange area are upgraded. Or if your on a EO (Exchange Only) Line then the exchange needs to be FTTP/H compatible.

 

You can check the BT Wholesale Database for an estimated date on when you maybe able to get FTTC broadband. If the BT Wholesale Database checker doesn't meantion anything about WBC FTTC broadband for your number and/or address then it may be that your local Street Cabinet isn't currently on the Openreach Fibre Roll out plan.

 

Also if there is a Yellow pin near your address when entering your postcode in the http://www.superfast-openreach.co.uk/where-and-when/ website then it may tell you that there is a delay .

 

It can also take about 2 or 4 months for all upgraded FTTC cabinets in the exchange area to become active.

Once BT Infinity is available to your address/landline number then you can oder it online by going to http://bt.com/infinity

 

Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.

 

You can register your interest for Fibre Broadband such as BT Infinity by going to http://www.superfast-openreach.co.uk/expression-gen.aspx 

 

Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to: 
 
• Your phone line may be connected directly to the telephone exchange and not to a local street cabinet - (Exchange Only Line [EO] )
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).

  

You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.

The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/

 

Also look out for these FTTC Cabinets on/near your street/area. If you see one near your old cabinet then you maybe in luck for Fibre broadband.

fttc_cabinet_medium-3.jpg

 

 

**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**

 

Cheers


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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: why does BT keep changing my infinity date ?

the quarter end dates are just placeholders given by openreach - your post is one of many on the forum and basically fibre will be available when Openreach say it will be.  Have you got a nice new street cabinet in the proximity of your old street cabinet as this would suggest that fibre availibility is close.

 

It could be that your exchange gets upgraded but your street cabinet does not like many other posts on the forum



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Ratty2012
Recognised Expert
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Message 4 of 8

Re: why does BT keep changing my infinity date ?

Your exchange might be ready to serve your local area for Infinity, but you street cabinet needs to be upgraded to a new cabinet, this can take time and often cause delays due to unforeseen problems.

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adamsilver1987
Beginner
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Message 5 of 8

Re: why does BT keep changing my infinity date ?

 

thanks for all the info. very usefull...used the whole sale checker thingy and put both the numbers we have in. came up with the same on both. not really 100% sure what it all means though. it says we can get superfast but also says the cabinet is not upgraded ?!

 

 

For Telephone Number 02920****** on Exchange ROATH Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service. Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 750Kbps; typically the line speed would range between 750Kbps and 2.5Mbps. Our test also indicates that your line should be able to have an ADSL2+ broadband service that provides a fixed line speed up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service. Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 1Mbps; typically the line speed would range between 1Mbps and 3Mbps. Your cabinet is planned to have WBC FTTC by 31st March 2013. Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 63.8Mbps and upstream line speed of 20Mbps. The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained. If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase. Thank you for your interest. Please note that dates and exchanges are indicative and subject to change. Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check. Note: If you already have a Broadband service enabled on this line and you want to switch service providers, you will need to contact both your current provider and your new provider to get your service changed over new and existing service provider to have this service transferred. Also provision of some services may not be allowed due to product withdrawal, please contact your service provider for further details.

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jac_95
Guru
Guru
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Message 6 of 8

Re: why does BT keep changing my infinity date ?

Hi adamsilver1987,

 

The ROATH Exchange has not yet been Fibre Broadband (FTTC technology) activated. Openreach estimate to activate the exchange ready for fibre (for FTTC broadband) by March 2013.

 

Your new FTTC cabinet will then need to be activated for you to be able to buy FTTC broadband such as BT Infinity. It can take 2 to 4 months after the exchange has been Fibre broadband activated for the FTTC cabinets to become live.

 

Hope that helps,

 

Cheers


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adamsilver1987
Beginner
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Message 7 of 8

Re: why does BT keep changing my infinity date ?

so were looking at end of march for exchange enablement and then 2-4 months for our cabinet. 

 

has to be said BT as a company is a joke. as far as i was aware BT is receiving an insentive ( payment ) from the welsh goverment to role out superfast net accross south wales. and yet they cant even do a major exchange upgrade.

 

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jac_95
Guru
Guru
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Message 8 of 8

Re: why does BT keep changing my infinity date ?

That timeframe is just a basic timeframe. It could be that the exchange is ready for FTTC fibre broadband but to make the exchanges status to become "Accepting orders for FTTC broadband" there needs to be at least 10 FTTC cabinets activated and ready to become live.

 

So you could just be waiting for the 10 FTTC cabinets to become activated and live. 

Before the FTTC cabinets go live they need to be planned (ie where to place them, request planning permission from council, check power supply, etc..) then they need to be installed and then tested before that FTTC cabinet is ready.

 

I too live in South Wales, but my exchange area currently isn't in the rollout plan for Fibre broadband. Check this thread I started about providing Superfast Fibre broadband to rural communities: http://goo.gl/MNb8s

 

Cheers

 


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