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postiemark
Beginner
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Message 1 of 2

wifi connection problem

I have had infinity for over a year with no problems, however over the last 3 days or so all our tablets, phones, Sky box and ipads keep losing the wifi connection. It is ok when you are close to the hub, but move into another room and you lose it. However signal strength is showing as good. All phones etc lose signal at same time and then cycle through searching, connecting, connected then fail. We have noticed that a close neighbour now has infinity, their signal is strong, can this interfere?

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1 REPLY 1
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: wifi connection problem

The neighbours wireless signal can cause interference. 

 

You could download and install inSSIDer which is a program that will scan for and show wireless networks.

See link for inSSIDer

http://www.techspot.com/downloads/5936-inssider.html

 

You are looking for a clear channel and you should change your Homehub channel on to that.

See Link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/14094/~/how-do-i-change-the-wireless-channel-on-my-bt...

 

Before doing that try a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds. This can solve wireless problems.
 

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