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chrisski
Newbie
2,302 Views
Message 1 of 3

will i keep my email

i have a btinternet.com email address and have had it for years. my parents are cancelling their broadband which i think was my old broadband which i moved to their home when I moved back in temporary. if the cancel it do i lose my btinternet.com addy?

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2 REPLIES 2
Distinguished Guru
2,289 Views
Message 2 of 3

Re: will i keep my email

Hi and welcome.

Yes you will loose the email address but if you check this link out  here you can pay to keep it.

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Gad
Beginner
2,245 Views
Message 3 of 3

Re: will i keep my email

Smiley Happy Yes you can, see  http://bt.custhelp.com/app/answers/detail/c/346,401,412,413/a_id/13140

What happens to my @btinternet email account when I stop having BT Broadband?

When you stop your BT Broadband service your email account is downgraded to a Pay-as-you-go or Basic email service. You'll be able to access your email account for up to 90 days from the date your BT Broadband service stops.

You won't be charged for the email account, but to continue to use it after 90 days you'll need to upgrade it to a Premium Mail account.

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