Since the update of the BT email service I can no longer receive and read .pdf files.
When I receive a .pdf file to my btinternet account is appears as a winmail.dat file that I cannot open, download or read.
NOTE:- I have some historical .pdf files in my mail Inbox that previously read ok via webmail and outlook that now also report as winmail.dat files.
Any help to resolve this issue would be gratefully received.
Welcome to the Community and thanks for taking the time to post.
Sorry that you are unable to open PDF files since the update to BT Mail.
We are yet to come across any other customers having this same issue so hopefully, it's just a one-off.
Can you try and access BT Mail on a different device and let me know if you are having the same issue?
Many thanks for your response; currently I have the same issue on IPad, Iphone, x2 laptops (using Webmail) and a home PC using Outlook 2016.
Ironically, I still have the Yahoo app on my IPad, e-mails from May '20 in the app are showing attachments as .pdf files these same e-mails show the attachments as winmail.dat via Webmail / Outlook following service upgrade.
There was a suggestion earlier this month that it could be due to "Rich Text Format" settings being different between sender and recipient.