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Paulmini
Beginner
838 Views
Message 1 of 5

wont let me register 2nd device

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I can't register 2nd device, keep getting error code TVE_P933.  I have tried uninstalling app. 

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4 REPLIES 4
zulu17
Distinguished Guru
Distinguished Guru
813 Views
Message 2 of 5

Re: wont let me register 2nd device

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welcome @Paulmini

 

There are a few different apps  eg BT TV , BT TV Purchases , BT Sport , Youvierw App .

 

I suspect you are referring to the BT TV app - is that correct ?

 

If so there is this help page which might be of use

 

http://bt.custhelp.com/app/answers/detail/a_id/51209

 

 

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Paulmini
Beginner
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Message 3 of 5

Re: wont let me register 2nd device

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Many thanks for the replay. Yes i do mean the BT TV app and it seems there was a issue with removing devices.

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Gemma_P
BT TV Expert
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Message 4 of 5

Re: wont let me register 2nd device

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Hi @Paulmini

 

Did the problem get resolved, with the removing devices? Or are you still having issues?

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Paulmini
Beginner
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Message 5 of 5

Re: wont let me register 2nd device

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Hi Gemma_P

Fingers crossed it's all sorted.  They deleted them there end,  on my box it was showing no devices.  I now just need to wait until the 1st February to add a new device. If it doesn't work I will come back to you.  

 

Thanks

Paul

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