wrong address on system - need new eqiupment delivered

[Denise07]

hi, 

my address is listed wrong on the system, cant seem to find anywhere to change it.  Any suggestions? TIA

Need to order new equipment to help with working from home, cant order as address wrong.

[JohnC2]

Hi @Denise07 sorry that your address record is not correct.
Do you have active service with BT currently and if so do you have a Fibre To The Premises connection?
Would you check Royal Mail and see that your address is correctly listed there.
Is the address on your BT bill correct?

cheers
John
 

[Denise07]

Hi John,
yes I have BT vision, internet & phone. My address is correct with Royal Mail, I have advised BT of this numerous times before but it doesn't seem to have changed. The address on the bill is wrong, however I only get an online bill.

[Denise07]

sorry the address on the bill is correct, but when I try to order the delivery address is wrong on the system.

[NeilO]

@Denise07 thanks for confirming that, I'll send you a private message in a moment so you can get in touch and we'll be happy to help.