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Aspiring Contributor
318 Views
Message 1 of 11

wrong charge every month

Sorry if this is the wrong place. Every month since Feb I am charged £5 for my email account, every month I phone and complain, and every month I get a apology and a promise to refund and make sure it won't happen again, I got a full refund two months ago but last month £5 charge usual phone call and usual promises but this month no refund and £5 charge !!!! How in gods name can I get this resolved ????? 

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10 REPLIES 10
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Distinguished Sage
Distinguished Sage
308 Views
Message 2 of 11

Re: wrong charge every month

Are you still a BT Broadband customer?

 

Was there a reason for you having BT Premium mail?

 

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Aspiring Contributor
286 Views
Message 3 of 11

Re: wrong charge every month

Left BT years ago, to keep same email address I paid £1-66 a month, returned to BT in Feb first bill showed £1-66 charge for email, phoned and asked why, was told the accounts would be merged since then I have had various charges each month I phoned was told the charge would be refunded this happened two months ago, but last month  the usual £5 ( it settled down to £5 month,) phoned same story, this month no refund as promised and a further £5 charge. I am unaware if I am on "premier" email I certainly did not ask for it !!! I'm sick of phoning every month and going through the same thing. 

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Moderator
Moderator
282 Views
Message 4 of 11

Re: wrong charge every month

Hi @voodoo66,

 

This is something that we'll be able to sort out for you. It'll take us at least 5 working days before we can help but we'll sort it once and for all. You can reach us by clicking on my user name and then on contact the mods.

 

Thanks

 

DanielS

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Highlighted
Aspiring Contributor
275 Views
Message 5 of 11

Re: wrong charge every month

Thank you, if you can resolve this you may well save my sanity !!! 

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Highlighted
Moderator
Moderator
267 Views
Message 6 of 11

Re: wrong charge every month

You are very welcome @voodoo66.

 

This is something we normally help with so I can't see why we couldn't do it for you.

 

Thanks

 

DanielS

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Highlighted
Aspiring Contributor
218 Views
Message 7 of 11

Re: wrong charge every month

Hi Danial, any sign of an answer on my problem ??

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Highlighted
Moderator
Moderator
212 Views
Message 8 of 11

Re: wrong charge every month

Hi @voodoo66,

 

Thanks for posting. Did you send over the details? I've checked our queue but can't locate an email from you. Did you use the same address registered on your profile?

 

Cheers

 

David

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Distinguished Sage
Distinguished Sage
208 Views
Message 9 of 11

Re: wrong charge every month

@voodoo66

Did you see this post.

https://community.bt.com/t5/Email/wrong-charge-every-month/m-p/1670203#M47059

 

Did you use the "contact the mods link"?

 

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Aspiring Contributor
185 Views
Message 10 of 11

Re: wrong charge every month

Sorry was unaware you required details, but which details do you need apart from my original post, ?

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