Sorry if this is the wrong place. Every month since Feb I am charged £5 for my email account, every month I phone and complain, and every month I get a apology and a promise to refund and make sure it won't happen again, I got a full refund two months ago but last month £5 charge usual phone call and usual promises but this month no refund and £5 charge !!!! How in gods name can I get this resolved ?????
Left BT years ago, to keep same email address I paid £1-66 a month, returned to BT in Feb first bill showed £1-66 charge for email, phoned and asked why, was told the accounts would be merged since then I have had various charges each month I phoned was told the charge would be refunded this happened two months ago, but last month the usual £5 ( it settled down to £5 month,) phoned same story, this month no refund as promised and a further £5 charge. I am unaware if I am on "premier" email I certainly did not ask for it !!! I'm sick of phoning every month and going through the same thing.
This is something that we'll be able to sort out for you. It'll take us at least 5 working days before we can help but we'll sort it once and for all. You can reach us by clicking on my user name and then on contact the mods.
Sorry was unaware you required details, but which details do you need apart from my original post, ?