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Diean
Aspiring Expert
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Message 1 of 11

www.speedtester.bt.com

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I have an issue, in that I today tried a number of times to run this and no luck in getting it to run.  For the past two weeks when I was able to run the speedtester, it was taking anything from twenty minutes to forty five minutes to run from the point of pressing enter after typing in the address.  As I have been told to monitor my connection and speed for the next two weeks, it would helpfull if I could at least do this with the only approved speedtester.  Just don't get me started on the speed issue, as I don't think there is enough room on the forum server for the whole story.

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NilSatisOptimum
Recognised Expert
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Message 2 of 11

Re: www.speedtester.bt.com

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Diean
Aspiring Expert
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Message 3 of 11

Re: www.speedtester.bt.com

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Not all that helpfull, as it it had was more people saying they had problems and a MOD pinting you to somewhere that I could not find.  No real hope of a fix to this problem.  Also suggestions of using other speedtesters, but when you ring BT help, they will only accept results from www.speedtester.bt.com

 

Even then, a lot of the advisors don't know what you a talking about when you give then the results, as they have been given differant titles for each field on the test result page.

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Distinguished Guru
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Message 4 of 11

Re: www.speedtester.bt.com

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@Diean wrote:

Not all that helpfull, as it it had was more people saying they had problems and a MOD pinting you to somewhere that I could not find.  No real hope of a fix to this problem.  Also suggestions of using other speedtesters, but when you ring BT help, they will only accept results from www.speedtester.bt.com

 

Even then, a lot of the advisors don't know what you a talking about when you give then the results, as they have been given differant titles for each field on the test result page.


The mod was pointing to this:

 

http://bt.custhelp.com/app/contact_email/c/4951

 

Fill it in .

toekneem

(EASBF)

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Diean
Aspiring Expert
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Message 5 of 11

Re: www.speedtester.bt.com

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Thanks.

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Rattus
Beginner
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Message 6 of 11

Re: www.speedtester.bt.com

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I've been using BT Speedtester  http://speedtester.bt.com frequently since March. From 31 May the page has been taking up to 5 minutes to load. Today the page loads so slowly it times out in Firefox 4.0.1. It did eventually load in IE, but then it timed out before showing the results page <8-(

I have not even seen a post in which BT admit there is a problem with the service as yet. People depend on this service to diagnose ADSL performance issues.

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Rattus
Beginner
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Message 7 of 11

Re: www.speedtester.bt.com

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BT Speedester seems to be working now. It would be nice to see a posting from Admin (please) telling us what was wrong and what the fix was.
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Buckie_Bhoy
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Message 8 of 11

Re: www.speedtester.bt.com

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Message 9 of 11

Re: www.speedtester.bt.com

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@Buckie_Bhoy wrote:

THis thread has feedback from Mods Smiley Happy

 

http://community.bt.com/t5/BB-Speed-Connection-Issues/BT-Speedtester/td-p/202541


Yes , there might be feedback, but the BT speedtester page still causes problems loading.

Page times out or takes ages to load.

Even if you get to do a test , it can time out.

if you are still having problems with the page get in touch with StepanieG (mod) filling in this form :

 

http://bt.custhelp.com/app/contact_email/c/4951

toekneem

(EASBF)

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seab20
Expert
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Message 10 of 11

Re: www.speedtester.bt.com

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I think its preety obvious that the server is just overloaded, it already has a limit of 1 test per hour. Works fine is you use it late at night when traffic is low

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