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a_c_g_t
Contributor
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Message 1 of 2

yawnn @BT

Is it worth a rant @BT at how truley pathetic they are at telecommuncisations? "NO" they are deaf, dumb, blind, arrogant, ignorant and down right pathetic shower of a company.

 

As a business owner if I treated any network and customers I dealt with with such apathy i'd deserve to go under.

 

back down to sub 1Mb every few weeks I cry wheep at BT's ineptitude.

 

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jac_95
Guru
Guru
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Message 2 of 2

Re: yawnn @BT

Hi @a_c_g_t 

 


Sorry to hear that your having issues with your BT Retail services.

Please can you do the usual in order for the the community to help you,see the advice below:

 

Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.

A summary of the checks are:
1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket? Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say. 1b) Have you tried the Test Socket? - if you have one.

2) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.

3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.

4) please post adsl line statistics

5) Please can you copy and paste the information for you line from http://dslchecker.bt.com/adsl (make sure you edit out your landline number before posting though)

ADSL Line Statistic Help:


If you have a BT Home Hub like the one below...

Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
adslconnection.png
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)

You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"

If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.

There are more useful links on Keith's website here: If you have an ADSL connection, please select this link


Don't have a BT Homehub/Voyager?
http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate

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