cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
EmmaW1
Contributor
400 Views
Message 21 of 93

Re: zero upload speed ADSL broadband

Hi David

 

Thank you for contacting me.

 

I have sent my email to you as requested.  Hopefully you will be able to help.

 

Kind regards

 

Emma

 

 

0 Ratings
EmmaW1
Contributor
399 Views
Message 22 of 93

Re: zero upload speed ADSL broadband

Thank you Distinguished Sage for your kind help.  I will let you know the outcome.  Hopeffully it will be a good one.

0 Ratings
EmmaW1
Contributor
399 Views
Message 23 of 93

Re: zero upload speed ADSL broadband

Thank you Distinguished Sage for your kind help. I will let you know the outcome. Hopeffully it will be a good one.

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
393 Views
Message 24 of 93

Re: zero upload speed ADSL broadband

look forward to your update and greatly improved upload speed



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
EmmaW1
Contributor
361 Views
Message 25 of 93

Re: zero upload speed ADSL broadband

Hello

 

I just received a phone call from a mod called Olga.  She said that my upload speed was around 0.80, so there was no issue, and that she could not help me. But she asked me to monitor the speed for several days.   I was not by my computer at the time so just accepted what she said.  Upon turning my computer on I could not use the internet at all.  After several attempts I was able to do the spped test.  The results are as follows:

 

1. Best Effort Test: -provides background information.

Download Speed
3 Mbps

0 Mbps 4 Mbps
Max Achievable Speed

Download speedachieved during the test was - 3 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 2.98 Mbps

2. Upstream Test: -provides background information.

Upload Speed
0.03 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.03Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps



 

 I am using my husband's wi-fi to post this.  Otherwise it would be impossible.

Could Olga please contact me asap, as there is an issue.  I cannot use the internet now at all.

 

Thanks.

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
357 Views
Message 26 of 93

Re: zero upload speed ADSL broadband

was test done with wired connection?  if so can you not reply to the email from the mods



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
EmmaW1
Contributor
354 Views
Message 27 of 93

Re: zero upload speed ADSL broadband

Yes, it was wired connection.  How can I reply to the mods directly?

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
343 Views
Message 28 of 93

Re: zero upload speed ADSL broadband

did you not get an email from the mod dealing with your case?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
EmmaW1
Contributor
342 Views
Message 29 of 93

Re: zero upload speed ADSL broadband

No, I only got the auto response email



Thanks for getting in touch.

We just want you to know that we've got your e-mail. This is an auto response, so you don't need to reply.
Our aim is to get back to you in 24 hrs. But at busier times, it could take us up to 48 hrs.

Either way, don't worry we'll be in touch. Your reference number is **********.

Best wishes,

Forum Moderation Team

0 Ratings
RobbieMac
Moderator
Moderator
337 Views
Message 30 of 93

Re: zero upload speed ADSL broadband

Hi EmmaW1,

 

I can see OlgaC was in touch with you today and she has it scheduled in to follow up with you again on Thursday.

 

Cheers,

 

Robbie

0 Ratings