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EmmaW1
Contributor
338 Views
Message 41 of 93

Re: zero upload speed ADSL broadband

She didn't seem eager to help.  Just stated that there was no issue now (and there was!!!), and that I should monitor the speed for several days.  She offered to call me on Thursday or Friday, but not at any specific time, so I guess that she expects me to wait for her phone call for two whole days.  I have other things to do in my life as well, like ...work, for example.  I am very depressed.  This is starting to affect my health.

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EmmaW1
Contributor
332 Views
Message 42 of 93

Re: zero upload speed ADSL broadband

My speed test at present is as follows:

 

1. Best Effort Test: -provides background information.

Download Speed
3.02 Mbps

0 Mbps 4 Mbps
Max Achievable Speed

Download speedachieved during the test was - 3.02 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 2.98 Mbps

2. Upstream Test: -provides background information.

Upload Speed
0.81 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.81Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps


Everything works well and the internet access is perfect.

 

Is there some timer switch on in the exchange perhaps?

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imjolly
Distinguished Sage
Distinguished Sage
329 Views
Message 43 of 93

Re: zero upload speed ADSL broadband

btspeedtester fine now with upload speed as it should be

 

possible interference? 


interference causes

 

 

 



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EmmaW1
Contributor
324 Views
Message 44 of 93

Re: zero upload speed ADSL broadband

I have checked the possible interference causes, as per your link.  I have used broadband for approx. 10 years, and it worked well until last July.  I have not done anything different at that point or since.  All cables are tidy.  Microfilters have been changed.  Silent test ok.

 

Power supplies - nothing new
power cables - nothing new
central heating pumps - nothing new
dimmer switches - none in the house
fluorescent lighting - nothing new
halogen lighting - none in the house
door bell power supply - none in the house
speakers - none in the house
TV interference - nothing new 
phone chargers - nothing new
sky boxes - none in the house
other satellite receivers - none in the house
certain types of radio transmitter - none in the house
microwave ovens - none in the house

 

My house is detached.

 

Anyway how would any of these cause interference only mornings and afternoons but not weekends or evenings?

 

 

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imjolly
Distinguished Sage
Distinguished Sage
320 Views
Message 45 of 93

Re: zero upload speed ADSL broadband

the times when you have a problem 8am to 3.30pm are not the norm which is peak time of 4pm onwards.  do you have a small radio you could check for rein as described here  http://www.kitz.co.uk/adsl/rein.htm

 

still think you need mod help but check would not hurt



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EmmaW1
Contributor
317 Views
Message 46 of 93

Re: zero upload speed ADSL broadband

I have taken this helpful suggestion into consideration.  I will try to do the test.  However it states that:

 

"REIN faults are also more common outside of working hours when more people are at home, turning on and utilising electrical equipment etc."

 

So it would suggest that my problem is caused by something else.  

 

Anyway why those things would affect my broadband but not my husband's business broadband, which is in the same house?

 

 

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
314 Views
Message 47 of 93

Re: zero upload speed ADSL broadband

Is the business broadband and equipment always turned on, could it have something to do with that, as the problem seems to be during working hours?

Perhaps a computer or laptop that is being used, or other office equipment? Was anything else added when the problem started?

 

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EmmaW1
Contributor
309 Views
Message 48 of 93

Re: zero upload speed ADSL broadband

No, nothing was added when the problem started.  My husband has been using business broadband longer then I have used mine, over 11 years.  He works between 8am and 6.30pm, and my 'problem' ends at 3.30pm.  His equipment has never interfered with mine.  Today he's been away, so equipment switched off, but I had the worst experience ever with mine.

 

 

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PaddyB
Moderator
Moderator
289 Views
Message 49 of 93

Re: zero upload speed ADSL broadband

Hi Emma,

 

Thank you for taking my call this evening. To be honest this is a really strange fault for it to only effect the upload side of your connection, during those hours. I do think the only way we will get to the bottom of this is to arrange for an engineers visit. I'll follow up with you on Friday to see how the appointment has gone.

 

Thanks

 

PaddyB

EmmaW1
Contributor
278 Views
Message 50 of 93

Re: zero upload speed ADSL broadband

Hi PaddyB

Thank you very much for taking an interest in my problem.  I think that your suggestion that I somehow have been bunched up with the local school (sharing their bandwidth) is a very good one. The school is half way between my house and the exchange.  I gues that my port was moved during the upgrade process which my exchange went through last summer.

 

Anyway, after last evening, when I could use the internet with ease, I am back to zero upload speed again, and practically no internet connection.  

 

1. Best Effort Test:  -provides background information. Download  Speed 3.05 Mbps   0 Mbps 4 Mbps Max Achievable Speed  2. Upstream Test:  -provides background information. Upload Speed 0 Mbps   0 Mbps 0.83 Mbps Max Achievable Speed 

 

Hopefully the engineer will be able to help.

 

Thanks.

 

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