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headburger
Beginner
584 Views
Message 301 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi, experiencing exactly the same SH2 connectivity issues between my Naim Mu-so streamer (2.4GHz only) and Android phone (5GHz).

 Please can a moderator PM me to arrange updated firmware, thanks!

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RedGreenBen
Aspiring Contributor
565 Views
Message 302 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Disappointing that I have to discover the source of this problem via BBC News and Sonos Support rather than BT themselves. 

 

Is it possible to get the updated firmware pushed to specific routers (specifically mine 🙂) or wait for general rollout in "4 - 5 weeks"?

 

Thanks for any assistance. 

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PaddyB
Moderator
Moderator
518 Views
Message 303 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @RedGreenBen@headburger@bigemrg,

Thank you for posting. I'm sorry if you're experiencing the same issue as mentioned in this thread. If you send me your details, I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Bri1
Beginner
497 Views
Message 304 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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I have been experiencing this problem. Can you please advise how to get it resolved 

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PaddyB
Moderator
Moderator
480 Views
Message 305 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @Bri1,

Thank you for posting and welcome to the Community. I'm sorry if you have the same issue. If you send me your details, I'll take a look at this for you.

I've sent you a PM with details for how you can contact the Moderation Team. 

Thanks,

Paddy

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464 Views
Message 306 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB I am having this issue please can you pm me, thanks

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PaddyB
Moderator
Moderator
451 Views
Message 307 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @christopher4mitchell,

Thank you for posting. I've sent you a PM as well.

Thanks,

Paddy

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craftycooky
Contributor
389 Views
Message 308 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB Hi, I am having lots off issues with my Sonos system. My SH2 is running v0.26.03.01286-BT.

Please would you advise how to update to the latest SH2 FW.

Thanks

Dave

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netlaw
Beginner
365 Views
Message 309 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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I am having the same issues - please could you ket me know how to get the SH2 firmware update that solves this

 

Thanks

Nick

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aurel
Beginner
314 Views
Message 310 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hello @PaddyB and @DanielS, I'm having the same issues with firmware v0.26.03.01286-BT (and deactivating 5GHz doesn't work as I lose too much Wifi coverage with my iPhone). Could you please PM me details to get the new firmware? Thanks!

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