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kywong
Beginner
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Message 341 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi,

I came across this thread, while trying to troubleshoot issues connecting to Sonos speakers with the BT Smart Hub 2. The posted workaround, involving switching off the 5GHz network, appears to work for me.

I would like to get hold of the firmware update, in order to not have to use this workaround - I live in an apartment block, and there are many other networks on the 2.4GHz channels, which would impact reception for other devices.

Thanks!

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craftycooky
Contributor
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Message 342 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@RobbieMac @PaddyB Hi, Once the details requested have been returned to you please would you advise when after that we can expect the FW to be upgraded.

Thanks

Dave

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DavidM
Moderator
Moderator
382 Views
Message 343 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @scooby66  and thanks for posting.

I can help you with this. I'll drop you a private message now so you can get in touch.

Cheers

David

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DavidM
Moderator
Moderator
378 Views
Message 344 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @mihill and @Antoinette78 and welcome to the community.

Sorry you're both having this problem. I'll drop you a private message now so you can send over your details.

Cheers

David

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Linkers
Aspiring Contributor
375 Views
Message 345 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi David. I sent my details 4 last week but haven't heard anything back from BT. I called BT yesterday and they said they can't push the new firmware and they don't know when the routers will receive the new firmware.

Please can you push the new firmware on my smart hub?

Cheers,
Farzad
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DavidM
Moderator
Moderator
369 Views
Message 346 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @Nelson-  and @bobbyharris  and thanks for posting.

I'm sure I can help you both with this. I'll drop you a private message now so you can get in touch.

Cheers

David

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DavidM
Moderator
Moderator
361 Views
Message 347 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @Badiani37 and @Piri and thanks for posting.

I'm sorry you're having this problem. I can help. I'll drop you a private message now so you can get in touch.

Cheers

David

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jamestyler
Beginner
346 Views
Message 348 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hello,

I'm also having this issue and would like the firmware upgrade pushed to me,

thanks

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DavidM
Moderator
Moderator
343 Views
Message 349 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @Njkfischer and thanks for posting.

I'm sure I can help you also. I'll drop you a private message now so you can get in touch.

Cheers

David

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cooper-marsh
Contributor
328 Views
Message 350 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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I'm having issue to with 5Ghz wifi

 

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