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EdCam
Beginner
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Message 381 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hey,
Not sure if you missed my post - can I be added to the list for an update also? 🙂
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Sergio_Lima
Beginner
375 Views
Message 382 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi, please can you update my hub 2. I've been suffering with these problems for a couple of weeks now.

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PaddyB
Moderator
Moderator
362 Views
Message 383 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @EdCam,

Sorry about that, I did miss your post. I've sent you a PM with the details for how you can contact the moderation team.

Thanks,

Paddy

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PaddyB
Moderator
Moderator
357 Views
Message 384 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @Sergio_Lima,

I've dropped you a PM as well.

Thanks,

Paddy

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Sergio_Lima
Beginner
343 Views
Message 385 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Thanks. I'll check my pm.
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EdCam
Beginner
320 Views
Message 386 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Many thanks!
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ajbeaumont
Beginner
291 Views
Message 387 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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I have a problem connecting my android device to my AudioPro wireless speaker.  I am told by AudoPro that this is an issue with the BT Smart Hub 2 not being able to route between the 5Ghz and 2.4Ghz wifi networks.  Can this be fixed?

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RedGreenBen
Aspiring Contributor
273 Views
Message 388 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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First of all, thanks to the mods who have presumably been swamped as so many people have been affected.

 

It may help all of us to plan if anyone can provide some clarity on the process from this point forward, e.g. Once we provide account details should we expect to be contacted / has it been confirmed that there is a priority list for the firmware update / has anyone received the update and can confirm the issue is resolved / if the route to resolution is established, how long is this likely to take?

 

Thanks again for efforts so far. 

 

drlurve
Aspiring Contributor
254 Views
Message 389 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi

I notice that the firmware date on my hub has changed to today but the version is still the old one, do i have to restart or factory reset the hub for this to be activated? 

 

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masterplumber
Beginner
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Message 390 of 845

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Have spent hours today trying to connect a new HP Printer (Envy 6420) to my network.  No joy.   This was a replacement for my old HP (Envy 4257) which had been suffering from intermittent connectivity problems for a few months.  I replaced it as it was simply worn out and kind of hoped a new printer that supported dual bands would help.

Well I'm getting nowhere.  Software initially finds the printer but then fails at joining the network stage.  Printer is close to the Smart Hub 2 so range is not a problem.

Checking my hub I see it is on  v0.26.03.01286-BT with last update date of 17 April 2021.

When is the new update coming out? 

 

 

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