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lifeonmars
Aspiring Expert
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Message 391 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@masterplumber

Try switching the 5GHz band off in router settings on your smart Hub, ensure Smart set up is also off remembering to save settings  then try and connect printer.

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Linkers
Aspiring Contributor
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Message 392 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @masterplumber 

It looks like you are on the old firmware which prevents devices from connecting to each other. You need to be on v0.26.04.04227-BT for your printer to work.

One of the moderators from this forum will PM you so they can arrange for the new firmware to be pushed to your hub.


Cheers,
Linkers

Linkers
Aspiring Contributor
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Message 393 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@masterplumber I would avoid turning off your 5Ghz band as it's not a temporary fix or even a work around. By turning off the 5Ghz, you will be able to connect to your printer but you will have to sacrifice the faster 5Ghz frequency.

This will also force all your devices (smart home, door bell, mobile phones, tablets or computers etc.) to connect to the slower 2.4Ghz network.

You really need to be on the latest firmware (v0.26.04.04227-BT) so you can make the most of your internet connection by connecting to both 2.4Ghz and 5Ghz bands (older devices on 2.4Ghz and newer devices on the faster 5Ghz band).

Cheers,
Linkers

lifeonmars
Aspiring Expert
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Message 394 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Well , turning off 5GHz whilst  wishing to print works for me, afterwards I switch back on 5GHz . To me that is a work a round and temporary  fix. until the new firmware is pushed.

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Dave_g23
Beginner
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Message 395 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Can I have the update please?

Thanks

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keithstephens
Beginner
408 Views
Message 396 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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I will  also request an update please.

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johnfibarr
Beginner
394 Views
Message 397 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB @DavidM Can I be added to the list for v0.26.04.04227-BT? I'm a SH2 user and this issue has been affecting my %Ghz devices as well.

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netlaw
Beginner
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Message 398 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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How do you check which version the hub is on please?

N

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Linkers
Aspiring Contributor
354 Views
Message 399 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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I agree with you @lifeonmars. If one needs to print something urgently, then it's not a bad option to temporarily disable 5Ghz and re-enable it after the firmware has been updated.

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Linkers
Aspiring Contributor
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Message 400 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@netlaw : Please follow the below steps to check your firmware:

  1. Click on http://192.168.1.254
  2. This will take you to the Smart Hub 2 Manager page of your Hub.
  3. Press on Status button which will take you to another screen. On this screen, you will be able to see Firmware version of your BT Hub.


    Cheers,
    Linkers
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