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PaddyB
Moderator
Moderator
425 Views
Message 401 of 821

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @Dave_g23,

Thank you for posting and welcome to the Community.

Please can you post a few details about what the problem is you're experiencing and I'm sure we'll be able to help?

Thanks,

Paddy

 

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drlurve
Aspiring Contributor
412 Views
Message 402 of 821

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Firmware updated to v0.26.04.04227-BT

Router restarted, 5ghz turned back on and all seems to be working 

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PaddyB
Moderator
Moderator
412 Views
Message 403 of 821

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @keithstephens,

I've sent you a PM with details for how you can contact the Moderation team. 

Once we have your details we pass on the information to the Hub team to have the firmware updated. We're working through a few cases at the moment so it is taking us around 48 - 72 to respond.

Thanks,

Paddy

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PaddyB
Moderator
Moderator
407 Views
Message 404 of 821

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @johnfibarr,

Thank you for posting. I've sent you a PM with details on how you can contact the moderation team.

Thanks,

Paddy

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Dave_g23
Beginner
365 Views
Message 405 of 821

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi Paddy

Not able to use the Sky+ app on my phone with the Sky box since getting the new hub. I’ve been trying various things (the usual uninstall/reinstall etc all to no avail) but a friend pointed me to this thread. Phone connects via 5GHz and Sky box via 2.4GHz and having tried everything else I can think of I suspect it’s the same issue?!

D

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PaddyB
Moderator
Moderator
335 Views
Message 406 of 821

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @Dave_g23,

Thank you for posting back. I've sent you a PM with details for how you can contact the Moderation team.

Thanks,

Paddy

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nickpholden
Beginner
320 Views
Message 407 of 821

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Ah yes, it's strange it didn't restart but my issue was fixed, however next time it started it shows the correct firmware version so who knows v0.26.04.04227-BT

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gav1n
Beginner
291 Views
Message 408 of 821

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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We have a Smart Hub 2 upgrade that I cannot use because of this problem. It sits in the box it came in. Is it possible to have it exchanged for one that already has the firmware upgrade and splits the bands like the one it is intended to replace? We cannot have the disruption caused by waiting for a remote update.
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troutcatcher
Beginner
285 Views
Message 409 of 821

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @PaddyB

I recently posted a rather detailed description of my printing problem but the firmware update would seem to be the solution.

Can I be added to the list for  v0.26.04.04227-BT  please and thankyou.

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kinoultonkid
Aspiring Contributor
230 Views
Message 410 of 821

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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same problem here , no connection to several devices e.g. Sonos, EchoDot, smart plugs, printers.... Would be very grateful to receive the firmware fix/update

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