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PaddyB
Moderator
Moderator
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Message 421 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @billybob99@Southernjock@lockegail@Chime64@Bazmcveigh@VTallGuy @BobbieG@Birdc006,

Thank you all for posting. I'm sorry if you're experiencing the same issue. If you send me your details, I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

ajbingham1
Beginner
563 Views
Message 422 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB  could I get the details too please on how to contact the team as having the same issues as those above. 

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PaddyB
Moderator
Moderator
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Message 423 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @ajbingham1,

Thank you for posting. I've sent you a PM as well.

Thanks,

Paddy

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masterplumber
Beginner
507 Views
Message 424 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB can I be added to the list please?

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Sanda5506
Aspiring Contributor
496 Views
Message 425 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB . I have just been speaking with Sonos who don't believe the current firmware issued on 4 th May v0.26.04.04227-BT has resolved the issues. They have not been informed by BT that this is a fix and as far as they are aware BT have told them that a fixed firmware will not be available till the end of the month. They also said they still have numerous customers on this new firmware like me saying it has not completely fixed anything. For me personally it has improved things but I am still getting random drops where my sonos and printer will just disappear from my network.

Strangely I took a call from a BT tech last night about my live complaint. This person also informed me that the 04227 firmware has been found not to be the fix they had hoped and another will be available by the end of the week, however; some people are obviously finding something thats working for them. Can someone please clarify where we are currently with this and when things will be back working correctly. I for one cannot believe that a company as big as BT with all that technical knowledge cannot fix a firmware in the space of a month when the previous firmware worked perfectly.

Why not just roll everyone back to the old firmware until everything is resolved?

Simkill
Beginner
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Message 426 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi, please can you let me know the process for getting the latest firmware - same issue here

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Njkfischer
Beginner
420 Views
Message 427 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Thanks very much David. I have responded with the derails requested. Nick

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PaddyB
Moderator
Moderator
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Message 428 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @Simkill,

I've sent you a PM with details on how you can contact the team.

Thanks

Paddy

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PC1977
Contributor
407 Views
Message 429 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB 

 

Morning, I’ve just rebooted my SH2 it has the new firmware however the upload speed appears to be capped at 50mb again, I’ve had this issue before and you sorted it for me, could you please have this cap removed again for me?

 

many Thanks 

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PC1977
Contributor
406 Views
Message 430 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB 

Sorry I forgot to mention I am on the 900mb/110mb package 

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