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mjw046
Beginner
746 Views
Message 431 of 925

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi sorry if I haven’t posted correctly I’m new to this. 

I too am really suffering with this issue, anything airplay (audio, printers, vid etc) and Sonos products.

Please could you help with advice on how can I go about getting my smart hub 2 updated to resolve this please.

Thank you. 

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wendymurray3
Aspiring Contributor
686 Views
Message 432 of 925

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Please can I be added to the list for a fix. We too been having issues with Sonos however nott been too bad over the last few days, however I am having major problems with my Epson printer which will not print (unless I restart my laptop) since getting fibre to the house and the new Halo 2 router on 26th April

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PaddyB
Moderator
Moderator
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Message 433 of 925

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @wendymurray3@mjw046,

Thank you for posting. I've sent you a PM as well.

Thanks,

Paddy

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PaddyB
Moderator
Moderator
662 Views
Message 434 of 925

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @PC1977,

I'm sorry if you have seen your upload speed capped this should increase back up by itself after a reset but this can sometimes take a day or two.

I'm more than happy to take a look at this for you and I've sent you a PM.

Thanks,

Paddy

PC1977
Contributor
650 Views
Message 435 of 925

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB 

 

Many thanks for the quick response,I have replied to your PM.

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mjw046
Beginner
606 Views
Message 436 of 925

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @PaddyB 

@thanks for responding to me I have replied to the PM you sent me.

thanks,

Matt.

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44euros
Beginner
572 Views
Message 437 of 925

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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All fixed now - thanks for your help! @NeilO 

PC1977
Contributor
546 Views
Message 438 of 925

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB 

I have received a PM to say my upload cap has been removed, however I have done various Speedtest and it is still showing as 50mb, I tried a reboot and did another Speedtest but it is still 50mb

 

please advise?

 

thanks

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sido
Beginner
544 Views
Message 439 of 925

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi,

 

Could i be included in the new firmware update please, i am having non-stop Sonos issues.

 

Thanks.

sido 

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mjw046
Beginner
523 Views
Message 440 of 925

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB 

I have sent you a couple of PM messages as I thought it had been resolved coincidentally but I am still having problems and the issue still remains.

thanks for your continued support.

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