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PaddyB
Moderator
Moderator
619 Views
Message 441 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @PC1977,

Thank you for posting back. I can see that my colleague @StuartH picked up your case. If you reply to the PM he'll take a look at this for you.

Thanks,

Paddy

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PaddyB
Moderator
Moderator
618 Views
Message 442 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @sido,

I've sent you a Private Message with the details for how you can contact the Moderation team.

Thanks,

Paddy

Hophead666
Beginner
600 Views
Message 443 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB 

Hi Paddy

Please can you send me details of how to get the firmware update as I cannot print unless I turn off the 5GHZ.

Cheers

John

PC1977
Contributor
578 Views
Message 444 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Thanks Paddy

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Rmcrook
Beginner
510 Views
Message 445 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@PaddyB  - can I also get information on this fix? 

 

Thank you. 

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OneManTagTeam
Contributor
504 Views
Message 446 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Replied to PM. Hopefully the FW update will remedy this because having to use only 2.4GHZ sucks

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Cova123
Beginner
493 Views
Message 447 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @PaddyB 

I've had the firmware update now, and my devices all seem to be able to communicate across both the 2.4 and 5 bands. However, the only device that doesn't is my HP printer. The printer is only 4 months old, so I doubt it'll be the printer? 

To print without resulting to a wired connection or emailing to the printer direct, I still need to switch one band off. 

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billybob99
Aspiring Expert
460 Views
Message 448 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Thank you
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rikthemix
Aspiring Contributor
418 Views
Message 449 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@B3NNYB0Y just to let you know, I had the firmware update on my Smart Hub 2 and now everything works as expected. 

Lovel
Beginner
394 Views
Message 450 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Paddy,

Would it be possible to arrange the latest firmware upgrade for my router?

 

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