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puldoran
Beginner
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Message 461 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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My hub updated overnight but still has v0.26.03.01286-BT - please help

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welsmad
Regular
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Message 462 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Puldoran, when my hub was updated the date changed, but there was a slight delay before the version number also updated. Perhaps a restart would trigger the actual firmware change.
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JohnC2
Moderator
Moderator
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Message 463 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @robjo and @ajbeaumont, I've sent you a Private Message with details on how to get in touch with the Mod team and we'll be happy to help you with this.

cheers

John

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JohnC2
Moderator
Moderator
492 Views
Message 464 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @Sergio_Lima sorry for the delay. We are working our way through these cases as quick as we can. Your details are in our queue and we'll be in touch with you as soon as we can.

cheers

John

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jyan
Beginner
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Message 465 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @JohnC2 could you please tell me how to get in touch to have my hub firmware updated? I have the issue when connect to 2.4G band. Thanks!
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JohnC2
Moderator
Moderator
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Message 466 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @jyan welcome to the forum and I've dropped you over a Private Message with details on how to get in touch with the Mod team and we'll be happy to help.

cheers

John

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bensteventon
Beginner
432 Views
Message 467 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Could I also be contacted? I’m using SONOS which isn’t working 

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Bobbybox
Aspiring Contributor
426 Views
Message 468 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Could I get the details please on how to contact the team as having the same issues as those above. 

Especially with my HP printer and Sonos system.

Many Thanks

BB

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kywong
Beginner
400 Views
Message 469 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi Mods,

Thanks for your work trying to help us!

I got a reply in this thread a couple of days back, that I should get a PM about how to get in touch to resolve this issue (with new firmware, or otherwise), but I haven't seen any message. Perhaps the PM got lost along the way, would you resend it, please? 🙂

Thanks!

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GilesG1
Beginner
372 Views
Message 470 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Just found this thread as I have been having issues with a Bose Soundtouch System

I sent a tweet to @bt_uk regarding this and they pushed v0.26.04.04227-BT straight to my HH2 within a minute or two

Might work for some others....

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