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solenthamster
Beginner
647 Views
Message 491 of 891

Re: Devices on 5Ghz unable to contact 2.4Ghz (sonos and printing)

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hi can i get access too as i need to use my hp wireless printer

Andysedg58
Aspiring Contributor
617 Views
Message 492 of 891

Re: Devices on 5Ghz unable to contact 2.4Ghz (sonos and printing)

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my firmware is on v0.26.03.01286-BT & will not connect to my printer from pad & causes my stereo home pods to cut out on one speaker. I understand there is a firmware update which may help. I have tried switching the router off & on but have not received

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The_Lecht_Rocks
Beginner
553 Views
Message 493 of 891

Re: Devices on 5Ghz unable to contact 2.4Ghz (sonos and printing)

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I also now have problems controlling Bose products that exist on the 2.4ghz bandwidth via my iPhone that's connected to the 5ghz network.

is it possible for the firmware update to be provided to me please ?

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NeilO
Moderator
Moderator
518 Views
Message 494 of 891

Re: Devices on 5Ghz unable to contact 2.4Ghz (sonos and printing)

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Hi,

I've sent everyone that has recently posted a private message so you can send over your details to the moderation team and we'll be happy to help. 

You'll find the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

The_Lecht_Rocks
Beginner
516 Views
Message 495 of 891

Re: Devices on 5Ghz unable to contact 2.4Ghz (sonos and printing)

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thanks Neil; done mine

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Chime64
Beginner
498 Views
Message 496 of 891

Re: Devices on 5Ghz unable to contact 2.4Ghz (sonos and printing)

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Hi Neil

 

I sent my info to Paddy a couple of days ago but haven't heard anything, thanks

 

 

Mark

NeilO
Moderator
Moderator
474 Views
Message 497 of 891

Re: Devices on 5Ghz unable to contact 2.4Ghz (sonos and printing)

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Hi @Chime64 I'm really sorry about the delay, we have your details in our queue and we're working through the list as quickly as possible.

Thanks

Neil

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ajbingham1
Beginner
471 Views
Message 498 of 891

Re: Devices on 5Ghz unable to contact 2.4Ghz (sonos and printing)

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Can I ask a daft question as know you’re busy with all these. Other than checking the router firmware on the router page will we get a PM reply once the firmware is updated? 

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Chime64
Beginner
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Message 499 of 891

Re: Devices on 5Ghz unable to contact 2.4Ghz (sonos and printing)

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Thanks Neil, appreciated 🙂
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WonkyPenguin
Beginner
423 Views
Message 500 of 891

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi.

I would like the fix for my router please.

I work for a company who has had its customer inconvenienced by this bug, and although I fully understand that bugs do sometimes occur, our customers are less forgiving.

If you would kindly remotely fix my router (I've had to disable the 5 GHz setting), I'd be most grateful and will advise our customers accordingly.

Many thanks

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