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NeilO
Moderator
Moderator
595 Views
Message 501 of 886

Re: Devices on 5Ghz unable to contact 2.4Ghz (sonos and printing)

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Hi @ajbingham1 that's not a daft question at all, we'll get back in touch to let you know when to expect the update.

Thanks 

Neil

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Bobbybox
Aspiring Contributor
594 Views
Message 502 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi there,

 

Can you PM me the details to contact the moderators to arrange the firmware upgrade for my issues with wifi printing and Sonos?

Many Thanks

BB

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arfurdent
Aspiring Contributor
589 Views
Message 503 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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whilst I can appreciate the mods passing details of individuals to the software team for attention, surely this is only a stopgap PR exercise. If there is a firmware fix available should it not be rolled out to all paying customers?

ewin42
Beginner
563 Views
Message 504 of 886

Re: Devices on 5Ghz unable to contact 2.4Ghz (sonos and printing)

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Hi,

I am also having issue with the current firmware. Could you please contact me so that I can get the updated firmware pushed to my Smart Hub 2. 

Thanks

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NeilO
Moderator
Moderator
552 Views
Message 505 of 886

Re: Devices on 5Ghz unable to contact 2.4Ghz (sonos and printing)

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Hi @WonkyPenguin @Bobbybox @ewin42 I've sent you a private message so you can get your details over to the Moderators and we'll be happy to help.

Thanks

Neil

ewin42
Beginner
541 Views
Message 506 of 886

Re: Devices on 5Ghz unable to contact 2.4Ghz (sonos and printing)

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Thanks for the Quick Reply. I have now replied to the private message. Thanks again

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Keithwill1
Aspiring Contributor
469 Views
Message 507 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Having the same issue and having to restart my hub every time I want to use my Sonos system. Having just added an extra speaker I’d certainly appreciate any assistance

 

Thanks

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NeilO
Moderator
Moderator
432 Views
Message 508 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @Keithwill1 I've sent you a private message, so you can send over your details.

Thanks

Neil

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Kaydy
Regular
423 Views
Message 509 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Can you please contact me re this firmware update? It’s been driving me mad and contacting  BT tech support has been useless. (They weren’t even aware of the problem when I contacted them!)

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Keithwill1
Aspiring Contributor
406 Views
Message 510 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

Thanks for the super prompt response. I have replied with the information required

Thanks again 

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