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JonTTD
Beginner
584 Views
Message 551 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi there, 

@JohnC2 

im having (I believe) same issues as described by others recently - where devices on 2.4hz (Sonos, printers) can’t be found on my 5hz devices. 

Ive seen you’ve talked about a firmware update or similar. Any support appreciated. 

cheers 

JD

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JohnC2
Moderator
Moderator
565 Views
Message 552 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @km76 and @JonTTD  welcome to the forum and the team will be happy to help you with this. I've sent you both a Private Message so you can get in touch with the Mod team.

cheers

John

HazelH1
Beginner
511 Views
Message 553 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi

I have the same issue and cannot use my Sonos system,Ive seen you’ve talked about a firmware update or similar. Any support appreciated

 

thanks

Hazel

 

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JohnC2
Moderator
Moderator
496 Views
Message 554 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @HazelH1 welcome to the forum and thanks for posting. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help.

cheers

John

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EdCam
Beginner
476 Views
Message 555 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @JohnC2 ,

Is there any way to get an ETA on when the firmware update is likely to occur. I think I've been on the list for around 5 days now. I understand they're working through a backlog but it would be good to get any kind of info from the Mod team about what is happening.

E.

MD7
Beginner
448 Views
Message 556 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi

I have the same issue and cannot use my Sonos system & HP printer.

I've seen you’ve talked about a firmware update or similar.

Any support appreciated.

Mark

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JohnC2
Moderator
Moderator
429 Views
Message 557 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @MD7, sorry you are having a problem with your wireless devices. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help.

@EdCam  I'll see what I can find out about your update.

cheers

John 

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MD7
Beginner
390 Views
Message 558 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @JohnC2 ,

I've checked but no DM rec'd.

Can you send again please.

Thanks

Mark

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Captainwilko
Beginner
380 Views
Message 559 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hello, 

 

I am having this issue. Can I get the firmware update please? 

thanks

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VeteranISPUser
Recognised Expert
346 Views
Message 560 of 883

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Is there any news on when v0.26.04.04227-BT will go on general release? I have a backup SH2 and would like it to be updated sometime in the future. 

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