cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
NeilO
Moderator
Moderator
582 Views
Message 571 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

Hi @Andysedg58 you haven't had the firmware update if you're still on v0.26.03.01286, keep an eye out for v0.26.04.04227

@paulday888 I'm sorry to see you're still experiencing issues, please can you try a factory reset on your Hub and let @StuartH know if that helps?

@wilson1101 I've sent you a private message, if you reply with your details the moderators will be happy to help. You'll find the message by clicking on the envelope in the top right of the community website.

Thanks

Neil

Andysedg58
Aspiring Contributor
567 Views
Message 572 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

Thank you Neil - updated to new firmware early morning 

0 Ratings
Reply
Snotgobbler
Aspiring Contributor
559 Views
Message 573 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

Thanks to the team, I now have the firmware update and restarted my smart hub 2. Do I now need to re-pair my disks or will they sort themselves out?

0 Ratings
Reply
Clare13
Beginner
543 Views
Message 574 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

Hi,

I have been having issues with the smart hub 2. I have 2 hp computers, hp envy printer and a Samsung work mobile  that I cannot connect to my Wi-fi. I didn’t have any issues with my last hub! Very frustrating!

0 Ratings
Reply
The_Bin_Man
Contributor
538 Views
Message 575 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

In connection with a different issue I already have raised with BT, I was asked for my SH2 serial number it appears that BT have decided to send me the new firmware for the SH2, and so I now have v0.26.04.04227.

However, I'm now experiencing random loss of wi-fi connection for devices such as iPads and iPhones.  All ethernet devices ok and connection has remained online.  I also see that nearly all my wi-fi connections now are 2.4GHz and used to be fairly evenly spread.

What's happening BT??

MY SH2 is for use with FTTP.

 

0 Ratings
Reply
dickonfj
Beginner
525 Views
Message 576 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

Currently unable to print from either PC or phone when on 5G. Appears I'm having the issue demonstrated here. Could you add me to the firmware update please? @NeilO 

0 Ratings
Reply
NeilO
Moderator
Moderator
490 Views
Message 577 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

@Clare13 @dickonfj I've sent you both a private message so you can get in touch with the moderation team and we'll be happy to help.

@The_Bin_Man I'm sorry to see you're experiencing issues since getting the updated firmware. Can you try a factory reset of your Hub to see if that helps?

Thanks

Neil

0 Ratings
Reply
VTallGuy
Aspiring Contributor
468 Views
Message 578 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

Thanks for speeding along my hub's update. I can report that the update applied successfully and I can now see my Naim Mu-So Qb from the Naim app again. A partially happy customer (I have a separate issue with line dropping every night so only partially...) 

0 Ratings
Reply
The_Bin_Man
Contributor
449 Views
Message 579 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

@NeilO ok, will try that just now and let you know.  thanks.  

0 Ratings
Reply
troutcatcher
Beginner
384 Views
Message 580 of 886

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

Go to solution

Hi @NeilO, I received a phone message on Wednesday 12th May to say my SH2 would receive the firmware update in the next couple of days and that my 'case' was now closed. As yet nothing has been updated and the firmware is still v026.03.01286-BT.  I've restarted the SH2 several times to see if it's snuck in but it hasn't and I see that many others who have reported the problem since then have been updated.  Can you follow it up for me, please? Thanks.

0 Ratings
Reply